Flawless guest service characterizes every 5-star hotel in Thanh Le. From the minute you arrive, staff are at your beck and call, whether offering luggage assistance and storage or providing a nightly turn-down service. Plus, hotels have to offer upscale amenities to meet the standard for a 5-star rating. These can include luxury bath products, a wellness center, pools, gourmet kitchens and knowledgeable concierge.