In Upton, a hotel needs to offer a specific amount of high-end conveniences to earn 5 stars. These may include gourmet restaurants, saunas and spas, on-site gyms, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-centric service. You can look forward to things like in-room massages, concierge services and nightly turn-down services. Some may even offer additional touches such as a welcome gift.