Impeccable guest service is integral to every 5-star hotel in Vici. From the instant you arrive, staff cater to your every need, whether recommending activities and tours or providing in-room massages. In addition, hotels must offer top-rate amenities to be eligible for a 5-star rating. These can include luxury bath products, an on-site spa, pools, gastronomic kitchens and knowledgeable concierge.