Exemplary guest service is the defining feature of every 5-star hotel in West Point. From the moment you arrive, staff are at your beck and call, whether recommending activities and tours or providing a nightly turn-down service. What's more, hotels must offer top-rate conveniences to obtain a 5-star rating. These can include luxury baths, an on-site spa, swimming pools, gastronomic kitchens and knowledgeable concierge.