Faultless guest service is the foundation of every 5-star hotel in West Point. From the minute you step through the door, staff cater to your every need, whether offering luggage assistance and storage or providing in-room massages. Additionally, hotels must feature top-rate amenities to be eligible for a 5-star rating. These can include deluxe baths, a wellness center, pools, gourmet kitchens and knowledgeable concierge.