2/10 سيّئ للغاية
Stuart
12 أكتوبر 2025
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، وحالة المنشأة ومرافقها
I have stayed at this property many times in the past and recently booked again expecting a normal pleasant stay. Unusually as I booked in for my flight at he airport I received an e-mail asking me to pay for the accommodation with a link and telling me that in return I would be provided with "key codes" to enter the property. I didn't understand the message and assumed that I would be able to deal with checking in when I arrived at the accommodation. On arrival I couldn't enter the property, however a young spanish woman (also a guest) who spoke perfect English telephoned the owners of the hotel after opening the reception door to ask what had happened to my booking. The owners informed her that they had cancelled the booking because I did not respond immediately to the messages and I lost my room and spent the night sleeping on one of the benches next to the beach until I could find alternative accommodation the next day. This is the most discraceful experience I have ever had and would recommend anyone to avoid this Hostil Hotel like the plague!
Stuart
أقام 3 ليالٍ في شهر أكتوبر عام 2025