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Holiday Inn Acapulco La Isla by IHG

3.5 star property
Family-friendly hotel with free valet parking and a fitness center

Choose dates to view prices

Photo gallery for Holiday Inn Acapulco La Isla by IHG

Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers
Bar (on property)
Premium bedding, down comforters, in-room safe, desk
Daily buffet breakfast (MXN 350 per person)
Property amenity
Holiday Inn Acapulco La Isla offers a family-friendly atmosphere in La Poza. Enjoy drinks at the swim-up bar, international dishes at Ten bistro, and free WiFi. The property features a coffee shop, garden, and highly praised staff.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Breakfast available
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pool
The current price is AED 366
AED 439 total
includes taxes & fees
3 Nov - 4 Nov

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout drapes/curtains
  • 8 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 10 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(25 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 8 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Hypo-allergenic bedding
Pillow menu
  • 8 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, down comforters, in-room safe, desk

Standard Room

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout drapes/curtains
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout drapes/curtains
  • 8 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony

Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Queen Beds, Balcony

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 8 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Standard Room, 2 Queen Beds (Pet Friendly) | Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Queen Beds (Pet Friendly)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout drapes/curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Top Floor)

Standard Room, 2 Queen Beds (Top Floor) | Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Queen Beds (Top Floor)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout drapes/curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor) | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed (Top Floor)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Pillow menu
Down duvet
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Blvd. De Las Naciones, 2000, Col. La Zanja, Acapulco, GRO, 39907

What's nearby

  • La Isla Shopping Village - 9 min drive - 2.3 km
  • Forum de Mundo Imperial - 11 min drive - 2.6 km
  • Playa Revolcadero - 12 min drive - 4.2 km
  • Arena GNP Seguros - 16 min drive - 4.9 km
  • El Revolcadero - 16 min drive - 5.3 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 11 min drive

Restaurants

  • ‪Dos Olivos Café - ‬6 min walk
  • ‪La Granja - ‬12 min walk
  • ‪Los Tarascos - ‬16 min walk
  • ‪Paititi del Mar - ‬6 min walk
  • ‪Los Tarascos - ‬6 min walk

About this property

Holiday Inn Acapulco La Isla by IHG

Family-friendly hotel located in La Poza
A swim-up bar, a poolside bar, and a terrace are just a few of the amenities provided at Holiday Inn Acapulco La Isla by IHG. The on-site international cuisine bistro, Ten, offers breakfast, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also find perks like:
  • An outdoor pool and a children's pool, along with sun loungers and a swim-up bar
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), express check-out, and a reception hall
  • 5 meeting rooms, a front-desk safe, and ATM/banking services
  • Guest reviews speak highly of the helpful staff
Room features
All 101 rooms boast comforts such as premium bedding and pillow menus, in addition to perks like free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with showers and free toiletries
  • TVs with premium channels
  • Childcare services, coffee/tea makers, and daily housekeeping

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9.0 out of 10, Wonderful, 1,005 reviews
The price is AED 395
AED 474 total
includes taxes & fees
17 Nov - 18 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 350 for adults and MXN 195 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bar TEN
  • Pool Bar La Zanja
  • Ten

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Computer station
  • Conference center
  • Coworking space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Communal living room
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property is closed between April 05 and June 15.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 800.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 20 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are available for MXN 250.00 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 195 for children
  • Pet fee: MXN 800.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: MXN 250.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Acapulco Isla
Holiday Inn Acapulco
Holiday Inn Acapulco Isla
Holiday Inn Isla
Holiday Inn Isla Acapulco
Holiday Inn Isla Hotel
Holiday Inn Isla Hotel Acapulco
Isla Acapulco
Holiday Inn Acapulco Isla Hotel

Frequently asked questions

Does Holiday Inn Acapulco La Isla by IHG have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–7:00 PM.

Is Holiday Inn Acapulco La Isla by IHG pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 20 lbs per pet. There's a fee of MXN 800.00 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Holiday Inn Acapulco La Isla by IHG?

Self parking and valet parking are free at this property.

What time is check-in at Holiday Inn Acapulco La Isla by IHG?

Check-in start time: 3 PM; Check-in end time: 11:00 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Holiday Inn Acapulco La Isla by IHG?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Holiday Inn Acapulco La Isla by IHG located?

This family-friendly Acapulco hotel is located near the airport, within 2 mi (3 km) of Boulevard de las Naciones and La Isla Shopping Village. Laguna Tres Palos and Forum de Mundo Imperial are also within 3 mi (5 km).

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Holiday Inn Acapulco La Isla by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 488 out of 701 reviews
Rating 8 - Good. 166 out of 701 reviews
Rating 6 - Okay. 23 out of 701 reviews
Rating 4 - Poor. 7 out of 701 reviews
Rating 2 - Terrible. 17 out of 701 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ragnar

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were super comfy and walking distance to several nice restaurants
Stayed 2 nights in Jan 2025

10/10 Excellent

Jonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff was very nice.
Stayed 7 nights in Feb 2025

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was nice and clean. Breakfast was excellent
Stayed 1 night in May 2025

10/10 Excellent

Arquimides

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2024

10/10 Excellent

Roxie

Liked: Cleanliness, property conditions & facilities
Clean hotel
Stayed 1 night in Mar 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Apr 2025

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, clean, friendly staff...Restaurant average. Breakfast buffet borderline bad and overpriced.
Stayed 3 nights in Jul 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They exceeded all my expectations.
Stayed 1 night in Aug 2024

10/10 Excellent

LUIS DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in May 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and modern. Staff super friendly. Neighborhood very ugly. They announce it Holiday Inn “La Isla” which is a nice shopping center, but the hotel is located far away from it. It is in a very ugly neighborhood.
Stayed 3 nights in Oct 2023

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Aug 2024

10/10 Excellent

Ma Concepcion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
es súper bonito en sus instalaciones muy modernas Me encantó
Stayed 1 night in Aug 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio desde la recepción. E instaciones muy limpias.
Stayed 3 nights in Aug 2025

10/10 Excellent

Verónica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camas muy comodas
Stayed 3 nights in Aug 2025

10/10 Excellent

Gloria Velasco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue grata la experiencia en este hotel por la amabilidad de todo el personal y la limpieza y buenas condiciones de mantenimiento del hotel. Muy recomendable
Stayed 3 nights in Aug 2025

10/10 Excellent

Sarai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, gracias
Stayed 3 nights in Aug 2025

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Respecto a comida: Cerca del hotel hay varias opciones de tacos y un oxxo muy cerca, hay un restaurante " Doña Chabela " muy delicioso, amables accesible y lindo lugar.
Stayed 3 nights in Aug 2025

8/10 Good

Noely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un espacio agradable y cómodo para dormir :), la propiedad cuenta con estacionamiento y alrededor hay muchos lugares para salir a comer , incluso caminando.
Stayed 1 night in Aug 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable, lo único malo es que al estar en la alberca estuvieron quemando basura y eso molestaba mucho la nariz.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me pareció un jugara muy agradable
Stayed 2 nights in Jul 2025

10/10 Excellent

Moncho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación y atención de su personal
Stayed 3 nights in Jul 2025

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Cómoda y accesible.
Stayed 1 night in Jul 2025

10/10 Excellent

Eduardo

Liked: Cleanliness
Limpio, el personal muy servicial.
Stayed 2 nights in Jun 2025

10/10 Excellent

Cristina

Liked: Cleanliness, amenities, property conditions & facilities
Buena atención
Stayed 1 night in May 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy limpio la comida en el buffet excelente
Stayed 1 night in Apr 2025