While the room was fine, staff quite friendly and the food actually very good, I was advised at check-in that the payment I made one month earlier online was not on file and a pre-authorization was needed. The next morning I presented my receipt from Expedia, which the hotel photocopied and stated they would fix. They instead charged my card using the pre-authorization and, as of a day after checkout (four day stay 1) I have had no communication or explanation of how this will be rectified. Lots of promises verbally, but still no fix. So in effect, I was forced to pay for the room twice and as yet no one has reversed their errant charge - despite the hotel having a copy of my payment on hand. Very frustrating and, I believe, an unprofessional way to treat a client who showed good faith in allowing them some time to fix their mistake. I am hoping this will still be addressed, but am worried I’ll now instead have to battle with Expedia to get one of my payments refunded. I would welcome any form of reply or rebutted from the hotel which could explain all this, as I await a written reply to my multiple verbal (on site) and emailed requests for an answer.
