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Grand Hotel Callao

4.0 star property
Families find active fun at this vibrant resort where racquet sports, squash games, and plenty of recreational challenges await all ages

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Nestled near Siam Park, Grand Hotel Callao offers a refreshing getaway with a free breakfast buffet, 9 holes of golf, and an airport shuttle. Enjoy the on-site spa for hot stone massages or al fresco dining at Restaurante Buffet. With an indoor pool and outdoor tennis courts to activities like racquetball/squash and volleyball nearby guests rave about the hotel's overall condition.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Restaurant
  • Air conditioning

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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: EUR 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: EUR 7 per day (rates may vary)
  • Fee for wireless internet in public areas: EUR 7 per day (rates may vary)
  • Late check-out fee: EUR 20 (subject to availability)
  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

Frequently asked questions

Does Grand Hotel Callao have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is Grand Hotel Callao pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for a fee. There is free parking nearby.

What time is check-in at Grand Hotel Callao?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Grand Hotel Callao?

Check-out is at noon. Late check-out is available for EUR 20 (subject to availability).

Are there all-inclusive benefits at Grand Hotel Callao?

Some rate plans available at this hotel are all-inclusive.

Where is Grand Hotel Callao located?

This family-friendly Adeje hotel is located near the beach, within 2 mi (3 km) of Ajabo Beach and Tenerife Beaches. Las Galgas and La Caleta National Park are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.8

6.8

Cleanliness

6.8

Location

7.2

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 24 out of 205 reviews
Rating 8 - Good. 75 out of 205 reviews
Rating 6 - Okay. 63 out of 205 reviews
Rating 4 - Poor. 30 out of 205 reviews
Rating 2 - Terrible. 13 out of 205 reviews

Reviews

Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto el servicio en general aunque los camareros del retaurante algo bruscos al recoger los platos, la habitacion muy confortable, no me gusto la cena.
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort

Nem tetszett

Nehezen lehet megtalálni a bejáratát. A medencés fotó eltúlzott, egyes szobák sötétek nincs semmi kilátás.
Stayed 7 nights in Nov 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bastante tranquilo, personal muy amable y servicial
Stayed 2 nights in Aug 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Estaba muy sucio, descuidasi. La comida de mala calidad y poca.
Stayed 3 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto todo el hotel y todas sus instalaciones incluido el spa
Stayed 2 nights in Jul 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
El camarero Michelle que tanto en el Restaurante como en el bar intentaba agilizar la falta de personal ofreciendo un trato especial a todos y cada uno. La socorrista de la piscina Pepi facilitando el bienestar durante la permanencia en piscina de grandes y pequeños. El spa está muy bien calidad-precio a pesar de que no funcionan ni el jacuzzi ni la sala polar. En cuanto a cosas por mejorar: A pesar de no aparentar máxima ocupación se denota falta de personal en el comedor y bar. De cuatro habitaciones pusimos en comentarios de dos la posibilidad de habitaciones cerca y por teléfono se les indicó de otra de las habitaciones, pero no lo tuvieron en cuenta. La animación deja mucho que desear, es orientada a franceses (no hay actividades para niños españoles durante nuestra estancia). El sábado el espectáculo es muy comercial, sacan unas rapaces para que luego pagues la foto, siendo muy sencillo el espectáculo y no habiendo equipo de animación el sábado. En el buffet del desayuno faltan algunas cosas como jamón serrano. La calidad de los cocktail medio-bajo.
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo mejor, la comida, de las veces que he ido, la mejor, sin duda.
Stayed 3 nights in Jun 2019
Verified

2/10 Terrible

Lyudmila

Disliked: Property conditions & facilities, room comfort

Back to USSR

In average - this is not a 4**** hotel I would say at least 3***, needs a good renovation. Hotel is not worth those money we paid for; orientated mostly for French people. Wifi "free" only for 1 hour per day! After you can use Internet in the lobby for €1.00 per hour. Food is crap! Restaurant looks like canteen, all plates MUST be changed! Very disappointed! The barmen - Italian lad - is the best person, without him our stay would be ruined completely. Entertainment was very poor!
Stayed 8 nights in Feb 2019
Verified

6/10 Okay

Verified traveler

Liked: Amenities
Disliked: Staff & service
Minder goed; eten; weinig keuze , niet lekker, ongezellig restaurant, drukke obers... 1 onbeleefde bediende aan de balie(sprak Nederlands) was heel kortaf en niet hulpvaardig, gaven geen up to date informatie, hebben geen plannetje waarop het hotel staat. Weinig tot geen animatie, geplande activiteiten gaan niet altijd door... Lawaaierige poetsvrouwen die niet echt poetsen...bedden worden dichtgelegd maar onderlaken wodt niet glad getrokken...naast de lavabo blijft het zeepje plakken en wordt daar niet gepoetst... Hotel ligt echt ver weg van zee en al zeker van strand! Wel goed; kamers en badkamer, groot terras met zeezicht, tv werkte wel niet...1 kamersleutel is wel te weinig... mooi aangelegd park met ooie bloemen en planten, mooi golfterrein....
Stayed 7 nights in Apr 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great outdoor space and pools, lovely sun beds and plenty of them
Stayed 7 nights in Feb 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great location, super faciilties but a little tired overall.
Stayed 3 nights in Jan 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Rustige buurt, gratis shuttlebusje naar drukker stadje, priis/kwiliteit, TOP!
Stayed 4 nights in Jan 2019
Verified

8/10 Good

Verified traveler

Liked: Staff & service
Everything was very good.We are happy about visiting this hotel.Very nice,well kept garden and pool areas.Good stuff,and great food.Thanks.
Stayed 7 nights in Dec 2018
Verified

2/10 Terrible

Xose Agustin

Hotel viejo y anticuado habitaciones oscuras y limpieza poca y mal, se me callo azúcar una mañana y a los 3 días seguía habiendo azúcar, la cenas lo peor a malas igual que los desayunos un hotel para no volver.
Stayed 7 nights in Nov 2018
Verified

8/10 Good

Piet

Liked: Staff & service, property conditions & facilities, room comfort
Een mooi hotel Mooie tuin. Prachtige zwembad Waarvan 1extra verwarmd ! Aardige obers in het restaurant. Die wel erg hard moeten werken. Wel wat klimwerk door de hoogte verschillen.
Stayed 17 nights in Oct 2018
Verified

8/10 Good

Kille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel rolige omgivelser. Lidt langt fra havet, men fine pools.
Stayed 4 nights in Nov 2018
Verified

10/10 Excellent

Grandma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely restful Hotel.

Had two restful weeks which was wanted. There was every oportunity to sightsee. Staff and service and choice of food excellent. Found the walk down to the rooms steep. Would need to book rooms on the level at side of hotel if having walking difficulty. Certainly recommend!
Stayed 11 nights in Sep 2018
Verified

4/10 Poor

Anónimo

Disliked: Cleanliness, property conditions & facilities, room comfort
Al buscar el hotel ponía todo incluido, no sé qué pasó con la reserva que llegamos con una pensión completa, pensaba que era lo mismo. Llegamos a la piscina y pedimos unos refrescos y nos lo cobraron por falta de información desde el principio al no explicarnos que ccorresponde a la pensión completa. La cual es solo es las comidas principales, sin bebidas, las cuales las cobran a parte i carísimas. Un vaso de cola de máquina 2€, botella de agua grande 2,50€... y la comida nada del otro mundo. Las toallas para usar en la piscina hay que pedirlas en el spa, dejando un depósito de 10€ por toalla... :( La habitación que nos dieron parecía un horno, anticuada, el techo del baño con hongo; el suelo, el cubridor del papel higiénico y la papelera super sucias, al igual que los colchones y los cubrecama. No me gustó para nada.
Stayed 2 nights in Sep 2018
Verified

6/10 Okay

JESÚS

El hotel en general está bien

El hotel en general está bastante bien aunque para ser un cuatro estrellas debería estar en mejores condiciones. Reformas y arreglos de varios desperfectos en las habitaciones. La comida mejorable. el Servicio de Todo incluido mejorable. El servicio de Todo Incluido en el bar piscina muy pobre ( Una hamburguesa que solo incluye pan y la carne), esta situación me pareció absurdo. Pizzas congeladas y el trato del personal de este bar muy mejorable. Los espectáculos muy malos. Hay que contratar otro tipo de espectáculo mas acorde y con mas calidad que la ofrecida los días de estancia.
Stayed 2 nights in Sep 2018
Verified

6/10 Okay

carla

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

A pesar de donde está ubicado, el hotel está bien

El yacuzzi de la habitación no funcionaba, dimos aviso y aún así no nos trasladaron de habitación
Stayed 1 night in Sep 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
El hotel tiene mucho potencial pero lo han descuidado. Personal muy amable. Buffet pequeño pero bueno. Habitaciones anticuadas.
Stayed 3 nights in Aug 2018
Verified

6/10 Okay

Rich

Disliked: Property conditions & facilities, room comfort

OK, but not a 4-star hotel

Overall the hotel was fine. Some hidden costs IMO. We had full board, which covers room and food; note, drinking water - even at lunch and dinner - is charged. The room (double as two singles) was sufficient as a base, and generally nice and quiet (couldn't hear the road, or most other guests); air-con I think was for show only, as it didn't seem to make any impression on the room temperature. The spa is charged at €15 per person per day, so we didn't use it: I think they are misleading in their wording on the website. The bar and waiting staff were very friendly, and clearly made a lot of effort. One of the receptionists, on the other hand, was pretty unapproachable and seemed aggravated by our presence. The bar serves decent cocktails, which were well priced, though beers, wines, and water are marked up significantly; and it's a shame the evening keyboard player - slash one-man band - felt the need to turn up the volume so much. (I don't want to be mean, so will just leave it at that). The pool was ok, but at no point did they turn on the waterfall; I think it is only used now for marketing. Food-wise (buffets): breakfasts were so-so, and the coffee is terrible; lunches and dinners were good, and varied throughout the week. Again, I think for full board, drinks (at least water, surely) should be included.
Stayed 7 nights in Jul 2018
Verified

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, room comfort
todo bien y el bufet algo excepcional, buenísimo al igual que el personal aunque algunas zonas un poco antiguas.
Stayed 3 nights in Jun 2018
Verified

4/10 Poor

Priscila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No volvería, decepcionada.

Se ve muy bonito y acogedor, pero la realidad es que le sobran estrellas. Trato en la recepción super seco, la comida toda fría y una pinta desagradable. En el restaurante vajilla, cubertería sin repasar, super sucia. Las habitaciones amplias, pero los colchones de vergüenza, te undias por el medio.
Stayed 1 night in Mar 2018
Verified

6/10 Okay

Aniusa

Liked: Room comfort
Disliked: Cleanliness
El hotel no está mal pero tiene muchas cosas que mejorar como el mobiliario q esta muy viejo y la limpieza q esta un poco escasa tanto en las habitaciones como en zonas comunes. El último día de la estancia solicitamos un picnic y la chica morena q nos atendió además de ser un poco desagradable no lo dejo apuntado y cuando hemos hecho el cheking nos dijeron q no había picnic preparado para nosotros.Así q la despedida del hotel ha sido un tanto amarga. Destacar el gran trabajo y profesionalidad de los camareros del bufete.
Stayed 4 nights in Mar 2018