"The hotel environment was largely very nice, very clean, rooms were nice, the hotel was well maintained. For me the issue was as lovely as the staff were as people, the level of service was poor, not just poor for a 5* hotel, but poor for any hotel. I should say we stayed the first week of May, which is early in their season, however when any service issues were raised that was the excuse they gave, as though that makes it OK. The significant majority of the staff where new (like first day new and having never done that job before new) so were learning on the job, which is fine everyone has to start somewhere, but it felt like I was the training test subject that was being used to help the staff learn, and to be honest that's not why I booked a week in a 5* hotel stay. My only other observation is the pool was absolutely freezing, to the point it was uncomfortable to use (unless you are an open water swimmer!). may be with a bit more sun o it it would improve? Unfortunately for me this is not a place I will revisit, which is a shame because the hotel and its facilities are otherwise quite nice."
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