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Novotel Almaty City Center

4.0 star property
Hotel with a full-service spa, steps from Kok Tobe Cable Car

Choose dates to view prices

Located in central Almaty, this hotel offers a calm escape from urban bustle. Relax in the indoor pool or book body wraps and manicures at the spa. Le Resto serves regional dishes on its terrace, while the Kok Tobe Cable Car and attractions are steps away.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Pet friendly
  • Gym
The current price is AED 526
AED 590 total
includes taxes & fees
20 Dec - 21 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Sofa bed
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | 1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Twin Beds

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Sofa bed
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Superior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Pillow menu
Blackout drapes/curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Map
Dostyk Avenue 104 A, Almaty, A25D5Y3

What's nearby

  • Colibri - 2 min walk - 0.2 km
  • Kok Tobe Cable Car - 3 min walk - 0.3 km
  • Dostyk Plaza - 12 min walk - 1.1 km
  • National Museum of Kazakhstan - 12 min walk - 1.1 km
  • Almaty Opera House - 15 min walk - 1.3 km

Getting around

  • Almaly - 7 min drive
  • Almaty Station - 16 min drive
  • Almaty (ALA-Almaty Intl.) - 28 min drive

Restaurants

  • ‪Six Coffee+Wine - ‬5 min walk
  • ‪Alani - ‬6 min walk
  • ‪Le Resto - ‬1 min walk
  • ‪The Noodles - ‬4 min walk
  • ‪Spectre Coffee - ‬7 min walk

About this property

Novotel Almaty City Center

Upscale hotel near Zenkov Cathedral
Located close to Kok Tobe Cable Car and Colibri, Novotel Almaty City Center provides a terrace, a playground, and a library. Indulge in a facial, a manicure/pedicure, and a body scrub at In Balance, the onsite spa. The on-site local and international cuisine restaurant, Le Resto, features al fresco dining and kids' meals. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • A TV in the lobby, luggage storage, and a computer station
Room features
All 190 rooms boast comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like air conditioning and bathrobes.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • TVs with satellite channels
  • Free infant beds, electric kettles, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 7,000 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Le Resto
  • Lobby Bar

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2,153 square feet of conference space
  • 24-hour business center
  • 6 meeting rooms
  • Computer station

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 10 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of KZT 10000 per pet, per night, plus a deposit of KZT 20000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 5000 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 7000 per person
  • Airport shuttle fee: KZT 8000 per person (one-way)
  • Pet deposit: KZT 20000 per stay
  • Pet fee: KZT 10000 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: KZT 5000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Novotel Almaty City Center Opening December 2018 Hotel
Novotel Opening December 2018 Hotel
Novotel Almaty City Center Opening December 2018
Novotel Almaty City Center Hotel
Hotel Novotel Almaty City Center Almaty
Almaty Novotel Almaty City Center Hotel
Hotel Novotel Almaty City Center
Novotel Almaty City Center Almaty
Novotel Almaty City Center (Opening December 2018)
Novotel Hotel
Novotel
Novotel Almaty City Center
Novotel Almaty City Center Hotel
Novotel Almaty City Center Almaty
Novotel Almaty City Center Hotel Almaty

Frequently asked questions

Does Novotel Almaty City Center have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Novotel Almaty City Center?

As of 24 November 2025, prices found for a 1-night stay for 2 adults at Novotel Almaty City Center on 20 December 2025 start from $162.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Almaty City Center pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a deposit of KZT 20000 per stay and a fee of KZT 10000 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Novotel Almaty City Center?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Novotel Almaty City Center?

Check-out is at noon.

Does Novotel Almaty City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 8000 per person applies.

Where is Novotel Almaty City Center located?

Located in Medeu District, this spa hotel is within a 10-minute walk of Kok Tobe Cable Car and Colibri. Dostyk Plaza and National Museum of Kazakhstan are also within 1 mi (2 km). Almaly is 24 minutes by foot.

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Novotel Almaty City Center Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 87 out of 145 reviews
Rating 8 - Good. 40 out of 145 reviews
Rating 6 - Okay. 11 out of 145 reviews
Rating 4 - Poor. 3 out of 145 reviews
Rating 2 - Terrible. 4 out of 145 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property surrounded by lots of food options, walkable to lots of activities such as theaters and mountains, friendly staff
Stayed 1 night in Jul 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 5 nights in May 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel , excellent location and service
Stayed 3 nights in Mar 2025

10/10 Excellent

Elina

Liked: Cleanliness, staff & service, amenities
Wonderful stay
Stayed 6 nights in Sep 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff were really nice and helpful. The hotel is also located close to most everything.
Stayed 1 night in May 2025

2/10 Terrible

Akhil

Liked: Cleanliness, property conditions & facilities
Nice location. Everything is walkable. First time I stayed in a Novotel. Definitely not a brand I would stay with!
Stayed 2 nights in Aug 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice hotel to enjoy!
Stayed 2 nights in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, welcoming staff, great location. Rooms were clean and comfortable.
Stayed 1 night in Jul 2024

10/10 Excellent

SIMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great breakfast make sure your package includes it
Stayed 3 nights in Jun 2024

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good location, tasty food
Stayed 2 nights in Apr 2023

10/10 Excellent

Rafis

Liked: Cleanliness, staff & service, property conditions & facilities
The Novotel has a great location !
Stayed 1 night in Oct 2023

10/10 Excellent

Chingiz, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great hotel located perfectly close to every thing
Stayed 3 nights in Jun 2022

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and very convenient.
Stayed 4 nights in Aug 2023

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, I would come back in an instant.
Stayed 3 nights in Jun 2023

2/10 Terrible

Akhil

Disliked: Cleanliness, property conditions & facilities
We had water leakage in the bathroom. Front desk staff were not helpfull at all. Had to wait long to get a new room.
Stayed 2 nights in Aug 2025

4/10 Poor

Suneet

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Descent property. We were booked three rooms. We had requested a late checkout for 1400h. It was agreed to. However, on the day, front desk & house keeping repeatedly started calling from 1200h , asking to check out immediately. Extremely rude behaviour. Need a few lessons in customer interaction.
Stayed 1 night in Sep 2025

2/10 Terrible

EVGENIY

Disliked: Cleanliness, amenities, property conditions & facilities
The worst I’ve ever been to
Stayed 1 night in Jun 2025

10/10 Excellent

Mahmood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very modern and well trained staff
Stayed 2 nights in Sep 2022

10/10 Excellent

Maria Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to everything. Comfortable bed, nice shower pressure and the toilet had a personal hygiene shower, which I really appreciate.
Stayed 6 nights in Feb 2024

10/10 Excellent

Dinara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We’ll definitely come back

The stay was good, our room was upgraded and located on the 10th floor with a nice view. The room service (breakfast, laundry) was good.
Stayed 5 nights in May 2024

10/10 Excellent

Nurgul Baigazina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The biggest plus for me was professional staff who were clearly trained to provide excellent customer service.
Stayed 1 night in Jul 2022

8/10 Good

Killian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to get ‘western’ standard service in Almaty. Breakfast has a decent choice. It’s quiet, especially on the side facing the moutains.
Stayed 9 nights in Sep 2022

10/10 Excellent

Jean Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best place to stay in Almaaty!

Superb Hotel, recently opened , very good staff at front desk , great breakfast . Location is perfect for business well located and very quite. I finally found my place in Almaaty! You have the charm of a small independent hotel with the services and standards of an international hotel chain . It’s really PERFECT.
Stayed 2 nights in Mar 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business Trip to Almaty

I recently stayed at the Novotel City Centre for work, and both the hotel and its location were excellent. Unfortunately, I was overcharged by a taxi driver upon arrival at the airport, who demanded 40,000 KZT for a ride that should have cost only 10,000 KZT. However, a member of the hotel staff, Adil, went above and beyond to assist me. He promptly reviewed the hotel’s CCTV footage, identified the taxi involved, and contacted the taxi company on my behalf. Thanks to his intervention, the driver returned to the hotel and refunded 30,000 KZT directly to reception. Adil’s professionalism, initiative, and dedication to guest service were outstanding, and he should be sincerely congratulated for his efforts. This experience truly restored my faith in customer care.
Stayed 3 nights in Jun 2025

2/10 Terrible

Clifford

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff made the whole stay miserable!
Stayed 2 nights in Oct 2022