4/10
Avoid booking this hotel. Location excellent and property clean, breakfast ok but everything else, that matters were poor.
I obviously was in the budget part of the hotel, no access to any daylight. Had no idea what the weather was like and no fresh air. The window in the room opened onto a covered courtyard with no air movement.
The facilities say air conditioning. THIS IS A LIE! The room was stuffy and hot and the staff could not switch it on saying it wasn’t air con season yet. I asked for a fan, they said no. I reported to manager via Expedia, he never once spoke to me or anyone apologised for the poor state of the room.
It was horrible.
The bed is also very poor quality. Rickety and moved when you do. The mattress was like sleeping on cardboard!
Very uncomfortable stay and staff/management unable to problem solve, put customer needs first or be accountable.
Would not stay and would not recommend if bed, ability to regulate room temperature and customer care are important to you.
Also for some reason they gave laminate flooring in corridors which makes loads of noise when people walk in them plus very echoy, doors thin so all noises heard plus lots of noise and smells from restaurant below courtyard.
Genoveffa
أقام ليلتين (2) في شهر أبريل عام 2025