"Customer service was subpar and communication was horrible. We requested a late check out through the link provided and still got kicked out. We were told it was not approved, then why was it offered??? We had to have housekeeping come in when we first arrived because the furniture had not been wiped down. All of the furniture had nicks in it like someone had a party and trashed the room. We took pictures just in case they tried to charge us. But the beds were comfortable and breakfast was ok."

"Not clean. Had oily residue on counters and headrest. Breakfast not good at all , no staff help. Not too much seating for Breakfast staff amazing very friendly, smile on their faces. just hotel needs work in improving cleanliness(elevator also dirty). Overall not worth what I paid."

"Super clean hotel. Next to everything and still quiet place. My go to place in baytown to stay"

"Lovely hotel clean and so smooth to stay"

"Sheets on the second bed had obvious stains making us wonder about overall cleanliness of the bed we used. Breakfast was great!"