We were really excited to stay at this property for a fun weekend in downtown Ashland. Unfortunately, upon checking in late at night we found bedbugs. We immediately let the front desk know and they did return our money, but we had to find a different hotel at 1 AM in the morning, which cost us an additional $200 for the last minute booking. It also meant that we were no longer in downtown Ashland so we were all the way across town and had to pay for Uber to get back-and-forth. We did contact the owner/manager to let him know that we did want some sort of compensation, but unfortunately, he tried to argue the fact that we had even had bedbugs, even though we had taken pictures and shown staff, This was super inconvenient not only do we have to pack all of our items up at 1 AM in the morning and stay at a much more expensive hotel last minute, but the staff didn’t seem to even care or want to do anything to compensate us for our troubles. In fact, the owner seemed bothered by the fact that we were even bringing up the Bed Bug situation. Totally unprofessional and will never recommend or stay at another one of these locations again.
