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Kato Dool Wellness Resort

4.0 star property
Find your balance by the river with wellness treatments and exciting water sports. Refresh by the outdoor pool or unwind at the rooftop terrace.

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Kato Dool Wellness Resort offers local cuisine for breakfast and rejuvenating spa treatments. Enjoy drinks by the outdoor pool, visit the art gallery, or take in rooftop terrace views. Water activities include rowing, canoeing, and motorboating. Highly praised staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is AED 405
AED 522 total
includes taxes & fees
3 Apr - 4 Apr

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Double Room, Balcony, River View

Superior Double Room, Balcony, River View | Egyptian cotton sheets, premium bedding, individually decorated

Superior Double Room, Balcony, River View

9.0 out of 10
Wonderful
(2 reviews)
  • River view
  • 30 sq m
  • Sleeps 2
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Deluxe Double Room, Balcony, River View

Deluxe Double Room, Balcony, River View | Egyptian cotton sheets, premium bedding, individually decorated

Deluxe Double Room, Balcony, River View

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • 30 sq m
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Panoramic Double Room, Balcony, River View

Panoramic Double Room, Balcony, River View | Egyptian cotton sheets, premium bedding, individually decorated

Panoramic Double Room, Balcony, River View

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 37 sq m
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Junior Studio Suite, Jetted Tub, River View

Junior Studio Suite, Jetted Tub, River View | Terrace/patio

Junior Studio Suite, Jetted Tub, River View

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 45 sq m
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Superior Room Nile View

Egyptian cotton sheets, premium bedding, individually decorated

Superior Room Nile View

  • Sleeps 2

View all photos for Sky Room Nile View

Egyptian cotton sheets, premium bedding, individually decorated

Sky Room Nile View

  • Sleeps 2

View all photos for Wellness Room Nile View

Egyptian cotton sheets, premium bedding, individually decorated

Wellness Room Nile View

  • Sleeps 2

Deluxe Double Room With Balcony And River View

  • Sleeps 2

Panoramic Double Room, Balcony, River View

  • Sleeps 2

About the neighborhood

Located in Aswan, Kato Dool Wellness Resort is near the airport and on the waterfront. Aswan Bazaar and Aswan Old Souks are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Nile and Feryal Garden. Sailing and boat tours offer great chances to get out on the surrounding water, or you can seek out an adventure with rock climbing and mountain biking nearby. Visit our Aswan travel guide
View more Resorts in Aswan
Map
Garb Suhail, Aswan, Aswan Governorate

What's nearby

  • Elephantine Island
    Elephantine Island
    28 min drive - 12.4 km
  • Saluga and Ghazal Protectorate
    8 min drive - 2.7 km
  • Nubian Museum
    27 min drive - 12.1 km
  • Aswan Dam
    28 min drive - 16.9 km
  • Aswan Bazaar
    31 min drive - 14.7 km

Getting around

  • Shallal Station
    73 min drive

Restaurants

  • Nubian House Cataract
    15 min walk
  • McDonald's
    19 min drive
  • KFC
    18 min drive
  • King Jamaica Restaurant
    18 min drive
  • Elephantine Restaurant
    18 min drive

About this property

Kato Dool Wellness Resort

Upscale resort by the river
You can look forward to a poolside bar, a free daily manager's reception, and a rooftop terrace at Kato Dool Wellness Resort. Adventurous travelers may like the bodyboards, motor boating, and rowing/canoeing at this resort. Treat yourself to spa services, such as a deep-tissue massage, a facial, or a body wrap. Free WiFi in public areas is available to all guests, along with an art gallery on site and designer stores on site.
Other perks include:
  • An outdoor pool and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Local cuisine breakfast (surcharge), a roundtrip airport shuttle (surcharge), and concierge services
  • Charcoal grills, a telescope, and a bodyboard on site
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms are individually furnished, and have comforts such as premium bedding and furnished balconies, as well as perks like air conditioning and separate sitting areas.
More conveniences in all rooms include:
  • Rainfall showers and free toiletries
  • Private fenced yards, wardrobes/closets, and separate sitting areas

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The price is AED 288
AED 371 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 10:00 AM for a fee: EGP 750 for adults and EGP 375 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of EGP 15
  • Private picnics

Things to do

  • Art gallery
  • Bodyboard
  • Children's pool
  • Designer stores
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Rowing/canoeing
  • Waterslide
  • Yoga classes

Family friendly

  • Art supplies
  • Children's games
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Telescope

Spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in room
  • Front entrance ramp
  • Handrails in stairways (35 inches high)
  • Phone accessibility kit
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: EGP 620
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EGP 600.0 per day

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately EGP 750 for adults and EGP 375 for children
  • Airport shuttle fee: EGP 950 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: EGP 620 (subject to availability)
  • Rollaway bed fee: EGP 600.0 per day
  • Hosted evening meal: EGP 15

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Kato Dool Wellness
Katodool Wellness Resort
Kato Dool Wellbeing Resort
Kato Dool Wellness Resort Aswan
Kato Dool Wellness Resort Resort
Kato Dool Wellness Resort Resort Aswan

Frequently asked questions

Does Kato Dool Wellness Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–5:00 PM.

Is Kato Dool Wellness Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Kato Dool Wellness Resort?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Early check-in is available for a fee of EGP 620 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Kato Dool Wellness Resort?

Check-out is at noon.

Does Kato Dool Wellness Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EGP 950 per vehicle applies.

Where is Kato Dool Wellness Resort located?

Situated on the waterfront, this resort is steps from Nile, and within 6 mi (10 km) of Philae Temple and Temple of Isis. Famine Stela and Fatimid Cemetery Main Entrance are also within 9 mi (15 km).

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Reviews

Kato Dool Wellness Resort Reviews

9.0

Wonderful

9.8

Cleanliness

8.8

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 47 out of 63 reviews
Rating 8 - Good. 7 out of 63 reviews
Rating 6 - Okay. 4 out of 63 reviews
Rating 4 - Poor. 2 out of 63 reviews
Rating 2 - Terrible. 3 out of 63 reviews

Reviews

Verified

10/10 Excellent

Naima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay from the start! Beautiful location, great food and amazing staff
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

lexi

Liked: Cleanliness, amenities, property conditions & facilities
We had such a good time staying here. The hotel was so unique and beautiful. The facility was great, and the staff were very attentive. We would highly recommand this place.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with the most incredible view of Aswan and Nike below. Staff were lovely and we enjoyed the food. Would recommend
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Trupti

Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful relaxing place giving the vibes of the nubian village. Enjoyed the stay . Staff was very nice and helpful
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is heaven on earth! The staff is wonderful. The location has an amazing view. If you are looking gor an escape from crazy, busy tourist sites, this is it. Beautiful pool, gorgeous rooms, fantastic executive chef and staff. Everyone was so nice. Miss them all already. Kudos to all! Yes, like others have said, it's far from things. But honestly, not that far. The TukTuk ride up and down is very bumpy and shaky. I found it fun but others with health or physical issues will not manage well on them. I would suggest that the hotel get a van when they can budget for one.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Place

Beautiful hotel! The staff were kind and acommodating. Rooms were clean and comfortable and the view was amazing! Would stay here again!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little oasis

So goooooood! Stunning property with lovely staff. Very attentive and friendly throughout. A little oasis you could really never leave for a few days :)
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel perched high on the banks of the Nile. The staff are very welcoming and the rooms are superbly decorated. Thank you for your warm welcome.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a lovely & colorful property, managed by some great people. Its located a bit far from the village below, but the ride to the property is worth it once you arrive and see the place. Lovely views of the Nile there. Also if you walk up at sunset, you get lovely views of it in d sand dunes.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place and the staff so much! I almost cried when I left because I felt like I had been staying with family. Hotel is absolutely gorgeous and so many handmade pieces. Location is on top of the hill and beautiful.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place might be a bit in the middle of nowhere, but it is an absolute jewel. Incredibly well decorated, it is like no other hotel I have been. The staff was lovely and very accommodating, we arrived late because of a plane delay and they arranged a lovely meal for use despite the fact that the kitchen was closed. The beds were very comfortable.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

denis song min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful view of the Nile river

Beautiful view of Nile river from the top of the mountain ! Excellent friendly service ! True wellness...
Stayed 1 night in Nov 2024
Verified

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property property design is amazing and the view is breathtaking. The only two concerns is it’s far away from downtown Aswan plus the roads to get to the hotel are in a very bad shape and taxi refuses to go there. Dogs in the area are very noisy and bark a lot. If it’s your first time in Aswan, I would recommend you staying in downtown.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Chinmay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beatiful and aesthetic location. Great view of the river Nile and city of Aswan. The staff is super freiendly and helpful. Wonderful experience. Great location to take instagrammable pictures and videos. Only pain point - there was no WiFi, as their internet reception was being affected by wind. Need to invest in better infrastructure for connectivity services. But everything else was wonderful.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brand new resort, beautiful and pure magic✨

Kato Dool is the kind of place you don’t even want to review so you can keep it all to yourself. It is pure magic. Not only is it a beautiful location in the water, but the resort is brand new and everything is sparkling clean and perfect. Staff were so nice and made everything so easy for us. I’ve already recommended to everyone I know and we look forward to coming back on a yearly basis
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

AUGUSTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely and unique property. The hotel itself is a piece of art. The staff is kind and welcoming. The view from there is absolutely amazing! But it’s a hard to find place. There are no signs or paved roads to get to the hotel and as this is a new property most of the people on the village don’t know where it is. But once you get there, it’s worth the challenge to find it!
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Ancil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. It was authentic to the Nubian people who are from Aswan. The staff was accomadating and helpful. Food was delicious. Breakfast was more like a feast. Authentic Egyptian breakfast. Better to have the hotel send transportation from the airport. It is difficult to find as it is really off the beaten path. Sat and watched the sun rise from my room. Beautiful.
Stayed 1 night in May 2024
Verified

8/10 Good

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely beautiful. The rooms are decorated very lovely. Our room view overlooking the Nile was magnificent. The hotel is quite a distance away from the Nubian city. The ride to the hotel is unpleasant. However, when you reach the hotel, it is with it. The spa services were not available during our stay that would have been nice to have. The power went out several times and it was very hot and uncomfortable. The staff were very accommodating and kind.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My father and I very much enjoyed our stay at Kato Dool. The staff is warm and welcoming, the atmosphere/architecture is beautiful, the views are unbeatable and the food is out of this world. This is an excellent hotel run by true professionals. That said, I think it should be made clear on the listing that the terrain surrounding the hotel is very rugged and the transportation provided by the facility to attractions is not for everyone. I personally didn’t mind the tuktuk, but it was hard on my 77 year old father. Overall, however, I rate this hotel very highly and would definitely come back. I give it my highest recommendation and want to thank the staff for their hospitality.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Shaurya

Liked: Cleanliness, staff & service, property conditions & facilities
Kato Dool is beautiful place to stay in the Nubian village of Aswan. It is peaceful with a gorgeous view of the Nile Cataract/Desert and has well designed rooms in colorful Nubian style. The staff is very friendly and effective at what they do. The only consideration (good and bad, both) is that it is cut-off from everything else with a dusty and bumpy road (as of our visit) of over 10mins. from the busy parts of the Nubian village. For those who are not driving, like us, the hotel provides a tuk tuk transportation to and from from the main village. However, for the price of the rooms in the hotel, I hope the management provides a covered geep for this purpose as the tuk tuk is fun only once or twice. Overall, it is highly recommended for the views and authentic experience of staying in Nubian village with good amenities, especially if one is driving.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book this hotel immediately!

My biggest regret of our Egypt trip is that we only stayed here for one night! Kato Dool is everything and more that you see in the photos. The hotel is absolutely stunning, the service is impeccable, the breakfast and other meals were all absolutely delicious, and I don’t know how they managed to keep the pool cool in heat of the summer, but they did, and it was so refreshing! The hotel is situated on the West Bank, the quieter side and away from the city. Do note that it is quite a ride to get there, up a dirt road/hill and you have to get there by tuk-tuk (provided by the hotel), but it is absolutely worth it and the desert views along the way are beautiful. Don’t hesitate for even a moment - you must stay here while in Aswan, and make sure you book yourself an extra night to have a day to just relax by the pool and enjoy the views over the Nile!
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Darien

Liked: Cleanliness
Disliked: Amenities
Property is nice, very traditional as the Nubian Community. Staff very respectful and kind. The property is remote in the middle of nowhere, far away from the city center or any other places, no vehicles can access it, from the transportation left you to the hotel you are jumping in a tuk-tuk for about 15-20 mins through a bad isolate, dark and full of hole road, after 9 pm you have to pay for that service as well. The service staff in the restaurant and facility are slow taking 30 mins from order the breakfast to service on the table (simple breakfast) a cappuccino with and omelet. The wifi is not available in all the rooms as listed in expedia, only accessible in the lobby and restaurant.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Ramy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kato Dool Resort delivers an unparalleled hospitality experience, setting a high standard in Aswan. From the moment we arrived, the staff's warm and welcoming demeanor ensured our comfort at every step, creating a genuinely inviting atmosphere. The resort itself is majestic, perched atop a mountain with breathtaking, panoramic views that capture the essence of Aswan's beauty. Every detail of our stay was meticulously arranged, from tours across Aswan and Gharb Soheil to seamless local transportation to the Nubian Village. This thoughtful planning allowed us to immerse ourselves fully in the region's rich history and culture without worry. Dining at the resort was a delight, with meals that showcased the authentic flavors of the region. Our room was another highlight, offering a stunning view that made each morning feel magical. The combination of luxurious accommodations and the serene surroundings makes this resort truly unique. Kato Dool Resort provides a complete experience that goes beyond expectations. Whether you're seeking ancient history, vibrant culture, delicious food, or authentic interactions with genuine people, this is the place to stay. For those visiting Aswan, Kato Dool Resort is not just a recommendation—it's a destination that guarantees a memorable and holistic experience. Look no further for the perfect getaway!
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely spectacular and highly recommended!

I can sincerely tell you that the Kato Dool Wellness Resort was, by a wide margin, the best lodging experience we had in Egypt (and we stayed at lauded 5-star properties in other cities). I mean this sincerely. If you are an older person, have some limitations on your mobility, or are opposed to a little rustic flair, this may not be the place for you; however if you are an adaptable adventure-seeker I feel there is no other place you should stay in Aswan. Highlights: * The crazed (in a good way) complimentary tuk-tuk ride to the resort. * The thoughtful, attentive, well-spoken staff. * The buildings all painted in the characteristic Nubian style and seemingly brought to life from a cartoon where magical forces help plucky kids overcome evil. * The breathtaking desert view after taking the stairs down to swim the Nile from the beach. * That pool. (That pool!) * A memorably delicious dinner better than it had any right to be. * The sun rising over the river the next morning. * The possibly excessive breakfast boxes carefully packed for when we had to leave early in the AM. We were the sole guests the night we stayed. Take advantage now because I predict this place will mobbed in short order. It’s *that* good — the best night of our trip.
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Daniel

Disliked: Amenities
This spot is lovely, staff are friendly & food is tasty. However, we would not stay again until they improve some of their issues. These include: 1. Communication: it was difficult to get responses before we arrived. Emails about excursions were not returned. The only time I got a response was in the WhatsApp chat although I had to send reminders so they would get back to me. Indeed, I sent through this feedback after our stay & never heard back. 2. No Wi-Fi connection: This was especially challenging because they only have a digital food menu that requires wifi to view it. 3. Timeliness in the restaurant: while the food was delicious once it arrived, it took far too long. We were told to be at the restaurant for dinner at 20:00. We arrived on time but we still hadn’t even received our drinks by 21:30. We waited 95 minutes for drinks and dinner and then we waited another 35 minutes for dessert. Most items on the menu were not available. 4. Bathroom facilities in our room: our bathroom flooded every time we used the shower so we had standing water on the floor the entire stay, which meant we had to walk through puddles of dirty water to use the sink or toilet. 5. The driver the hotel uses spent most of the time in the car distracted with phone calls & text messaging while driving. It felt unsafe. He also lectured us on the harms of alcohol when we asked him to stop somewhere so we (3 middle-aged adults) could purchase some beer to drink after a long, hot day.
Stayed 1 night in Apr 2025