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PEARL STAR HOTEL ATAMI

4.5 star property
Luxury hotel with 5 restaurants and free breakfast

Choose dates to view prices

Photo gallery for PEARL STAR HOTEL ATAMI

Premier Suite Room With open-air-bath, Non smoking | Bathroom | Separate tub and shower, spring water tub, rainfall showerhead
Property video
Deluxe Twin Room With Tatami and open-air-bath, Non Smoking | Down comforters, free minibar, in-room safe, blackout drapes
Front of property
Separate tub and shower, spring water tub, rainfall showerhead
PEARL STAR HOTEL ATAMI combines luxury with convenience. Start your day with a complimentary breakfast buffet before exploring on-site shopping. Enjoy six restaurants, a rejuvenating spa, and a welcoming lobby cafe. Visitors praise the attentive, helpful staff.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • Spa
  • Parking included

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Superior Twin Room With open-air-bath, Non Smoking

Down comforters, free minibar, in-room safe, blackout drapes

Superior Twin Room With open-air-bath, Non Smoking

9.8 out of 10
Exceptional
(10 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room With open-air-bath, Non Smoking

Down comforters, free minibar, in-room safe, blackout drapes

Deluxe Twin Room With open-air-bath, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
  • 67 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room With Tatami and open-air-bath, Non Smoking

Deluxe Twin Room With Tatami and open-air-bath, Non Smoking | Down comforters, free minibar, in-room safe, blackout drapes

Deluxe Twin Room With Tatami and open-air-bath, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Deluxe Ocean View Bath with Tatami, Non-smoking

Separate tub and shower, spring water tub, rainfall showerhead

Deluxe Ocean View Bath with Tatami, Non-smoking

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • 82 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Hilside Twin Room With Tatami and semi-open-air-bath, Non Smoking

Separate tub and shower, spring water tub, rainfall showerhead

Hilside Twin Room With Tatami and semi-open-air-bath, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Hillside Fourth Room With semi-open-air-bath, Non Smoking

Hillside Fourth Room With semi-open-air-bath, Non Smoking | Down comforters, free minibar, in-room safe, blackout drapes

Hillside Fourth Room With semi-open-air-bath, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Free minibar items
Flat-screen TV
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Superior Twin Room With Tatami, Non Smoking

Superior Twin Room With Tatami, Non Smoking | Down comforters, free minibar, in-room safe, blackout drapes

Superior Twin Room With Tatami, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Connecting Room (Superior Twin Room With open-air-bath), Non Smoking

Down comforters, free minibar, in-room safe, blackout drapes

Connecting Room (Superior Twin Room With open-air-bath), Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • Ocean view
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Connecting Room (Deluxe Twin Room With open-air-bath), Non Smoking

Down comforters, free minibar, in-room safe, blackout drapes

Connecting Room (Deluxe Twin Room With open-air-bath), Non Smoking

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
  • 67 sq m
  • Ocean view
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Junior Suite Triple Room With open-air-bath, Non Smoking

Junior Suite Triple Room With open-air-bath, Non Smoking | Down comforters, free minibar, in-room safe, blackout drapes

Junior Suite Triple Room With open-air-bath, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • 76 sq m
  • Ocean view
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Universal Design Twin Room, Non Smoking

Universal Design Twin Room, Non Smoking | Down comforters, free minibar, in-room safe, blackout drapes

Universal Design Twin Room, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Junior Suite Twin Room With open-air-bath, Non Smoking

Junior Suite Twin Room With open-air-bath, Non Smoking | Down comforters, free minibar, in-room safe, blackout drapes

Junior Suite Twin Room With open-air-bath, Non Smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Down duvet
Blackout drapes/curtains
  • 76 sq m
  • Ocean view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premier Suite Room With open-air-bath, Non smoking

Premier Suite Room With open-air-bath, Non smoking | Down comforters, free minibar, in-room safe, blackout drapes

Premier Suite Room With open-air-bath, Non smoking

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
4 bedrooms
Blackout drapes/curtains
  • 107 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Superior Twin Room Ocean View With Private Open-air Bath

Down comforters, free minibar, in-room safe, blackout drapes

Superior Twin Room Ocean View With Private Open-air Bath

  • Sleeps 2

View all photos for Junior Suite Ocean View With Private Open-air Bath

Down comforters, free minibar, in-room safe, blackout drapes

Junior Suite Ocean View With Private Open-air Bath

  • Sleeps 2

View all photos for Suite Hillside View With Private Open-air Bath

Down comforters, free minibar, in-room safe, blackout drapes

Suite Hillside View With Private Open-air Bath

  • Sleeps 4

View all photos for Deluxe Twin Room Ocean View With Private Open-air Bath

Down comforters, free minibar, in-room safe, blackout drapes

Deluxe Twin Room Ocean View With Private Open-air Bath

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Deluxe Twin Room Ocean View With Private Open-air Bath And Tatami Room

45-inch flat-screen TV with satellite channels, TV, Netflix

Deluxe Twin Room Ocean View With Private Open-air Bath And Tatami Room

  • Sleeps 4

View all photos for Deluxe Twin Ocean View With Ocean View Bath And Tatami Room

Down comforters, free minibar, in-room safe, blackout drapes

Deluxe Twin Ocean View With Ocean View Bath And Tatami Room

  • Sleeps 4

View all photos for Universal Designed Twin Room Ocean View

Bathroom | Separate tub and shower, spring water tub, rainfall showerhead

Universal Designed Twin Room Ocean View

  • Sleeps 2

View all photos for Premier Suite Ocean View With Private Open-Air Bath

Down comforters, free minibar, in-room safe, blackout drapes

Premier Suite Ocean View With Private Open-Air Bath

  • Sleeps 6

View all photos for Suite Hillside View With Private Open-Air Bath And Tatami Room

Down comforters, free minibar, in-room safe, blackout drapes

Suite Hillside View With Private Open-Air Bath And Tatami Room

  • Sleeps 4

View all photos for Superior Twin Room Ocean View With Tatami Room

Down comforters, free minibar, in-room safe, blackout drapes

Superior Twin Room Ocean View With Tatami Room

  • Sleeps 4

View all photos for Junior Suite Triple Bed Room

Living area | 45-inch flat-screen TV with satellite channels, TV, Netflix

Junior Suite Triple Bed Room

  • Sleeps 3

View all photos for Deluxe Quadruple Room

Down comforters, free minibar, in-room safe, blackout drapes

Deluxe Quadruple Room

  • Sleeps 4

View all photos for Superior Quadruple Room

Down comforters, free minibar, in-room safe, blackout drapes

Superior Quadruple Room

  • Sleeps 4

About the neighborhood

Map
Higashikaigancho 6-45, Atami, Shizuoka, 413-0012

What's nearby

  • Atami Sun Beach - 1 min walk - 0.2 km
  • Heiwadori Shopping Street - 6 min walk - 0.6 km
  • Kinomiya Shrine - 12 min walk - 1.0 km
  • MOA Museum of Art - 15 min walk - 1.3 km
  • Atami Plum Garden - 19 min walk - 1.6 km

Getting around

  • Atami Station - 9 min walk
  • Haneda Airport (HND) - 133 min drive

Restaurants

  • ‪熱海おさかな大食堂 - ‬8 min walk
  • ‪囲炉茶屋 - ‬7 min walk
  • ‪中国菜室壹番 - ‬7 min walk
  • ‪茶千 - ‬7 min walk
  • ‪そば処 長舟 - ‬8 min walk

About this property

PEARL STAR HOTEL ATAMI

Luxury hotel near Atami Sun Beach
Located close to Kinomiya Shrine and MOA Museum of Art, PEARL STAR HOTEL ATAMI provides a free breakfast buffet, an indoor mineral hot spring (onsen), and shopping on site. Treat yourself to spa services, such as a facial, a body treatment, or aromatherapy. Be sure to enjoy a meal at any of the 5 on-site restaurants. Yoga classes are offered at the health club; the property also has a coffee shop/cafe, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center.
Additional perks include:
  • Free self parking
  • An electric car charging station, massage treatment rooms, and coffee/tea in the lobby
  • A 24-hour front desk, a porter/bellhop, and coworking spaces
  • Guest reviews say great things about the helpful staff
Room features
All 87 rooms boast comforts such as air conditioning and free stocked minibars, in addition to thoughtful touches like free WiFi and offices.
More conveniences in all rooms include:
  • Baby baths, children's slippers, and free infant beds
  • Spring water tubs, rainfall showers, and bidets
  • 45-inch flat-screen TVs with Netflix, streaming services, and satellite channels
  • Wardrobes/closets, balconies, and DVD players

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:30 AM
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Health club
  • Shopping
  • Yoga classes

Family friendly

  • Baby bath
  • DVD player
  • In-room crib
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Conference center
  • Coworking space

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • No elevator

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with satellite channels
  • DVD player
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Office
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.
  • Tourism fee: JPY 200.00 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

PEARL STAR HOTEL ATAMI Hotel
PEARL STAR HOTEL ATAMI Atami
PEARL STAR HOTEL ATAMI Hotel Atami

Frequently asked questions

Is PEARL STAR HOTEL ATAMI pet-friendly?

No, pets are not allowed at this property.

How much is parking at PEARL STAR HOTEL ATAMI?

Self parking is free at this property.

What time is check-in at PEARL STAR HOTEL ATAMI?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at PEARL STAR HOTEL ATAMI?

Check-out is at noon.

Where is PEARL STAR HOTEL ATAMI located?

Situated near the beach, this luxury hotel is within a 15-minute walk of Atami Sun Beach and Kinomiya Shrine. Atami Plum Garden and MOA Museum of Art are also within 2 mi (3 km). Atami Station is 9 minutes by foot.

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PEARL STAR HOTEL ATAMI Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 164 out of 202 reviews
Rating 8 - Good. 24 out of 202 reviews
Rating 6 - Okay. 8 out of 202 reviews
Rating 4 - Poor. 4 out of 202 reviews
Rating 2 - Terrible. 2 out of 202 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staff are very attentive and the hotel was spotless. The room was lovely and the private onsen was perfect, especially with the sea view. Breakfast was very impressive. Very relaxing stay, couldn’t recommend it more.
Stayed 3 nights in Sep 2025

10/10 Excellent

Mika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Beautiful design high ceiling, contemporary japanese interior beautifully done. Breathtaking Ocean view. Excellent Onsen with the ocean view.
Stayed 1 night in Sep 2025

10/10 Excellent

Samuel

Liked: Cleanliness, amenities, property conditions & facilities
Dar and the rest of the staff were extremely accommodating and welcoming to me and my family.
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

One of the best hotels I have ever stayed
Stayed 2 nights in May 2025

10/10 Excellent

Maria Micah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I've stayed in! Staff were very welcoming and accomodating, went above and beyond my expectations. Private onsen was amazing and loved being right across the beach.
Stayed 1 night in Apr 2025

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The room was fantastic, spacious with a balcony and a private onsen. The lounge with unlimited drinks and snacks in a cozy atmosphere is a great addition. The service was excellent and friendly
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with exceptional staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed upscale hotel in front of the beach with breakfast buffet and other amenities included
Stayed 1 night in Jan 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great views nice rooms. Staff very helpful. Easy walk to many local restaurants.
Stayed 4 nights in Sep 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and awesome staff!! Will stay there again in the near future.
Stayed 1 night in May 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent - couldn’t have asked for a better stay!
Stayed 1 night in Jun 2024

10/10 Excellent

Xiaoyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room settings is excellent.
Stayed 2 nights in Dec 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with top notch customer service
Stayed 3 nights in Jul 2024

8/10 Good

patrick

Liked: Cleanliness, property conditions & facilities
This hotel was amazing. Our only issue was with the dining options. Even though they list a bunch of dining options there is really only one restaurant. When we went for dinner they only presented us with the tasting menu at 190$ per person. The restaurant menu had many options that we would have preferred at reasonable prices but they told us we could only have these in our room. It was a very odd experience to see a mostly empty restaurant with a vast menu displayed but they were set on telling us what we could eat. Weird. The food was great when we went back to our room to eat.
Stayed 2 nights in May 2025

10/10 Excellent

Jekwon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel. The rooms are absolutely beautiful. The bathtub on the balcony is actual hot spring water. The place is immaculate. The gym is also very nice. And also, it's easy walking to Giza where all the food is. I would definitely stay here again. Hopefully even more nights.
Stayed 1 night in Jan 2025

10/10 Excellent

YU-WEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 2 nights. Staff members were so professional and polite. Room was roomy and includes many nice touches that makes our stay comfortable and convenient. Onsen in the room and infinite onsen were both amazing. Kaiseki dinner and breakfast were delicious. Love this hotel so much that we definitely want to stay here once again.
Stayed 2 nights in Dec 2024

10/10 Excellent

MURPHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 1 night in Sep 2024

10/10 Excellent

Weber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice service.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian de

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible hotel. In-room private onsen that overlooks the bay of Atami. Staff is extremely courteous. Rooms were large, clean, fridge well stocked. Breakfast was great.
Stayed 1 night in May 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top tier hotel with excellent service and so welcoming! We were welcomed by Alexandria Dar with pleasant smile and great attitude. She explained about the hotel and its amenities, services, the Atami area and made us feel at home. We loved the accommodations with the Onsen in room, awesome breakfast daily, great bar lounge, restaurants with an array of world foods and wonderful staff that made us feel so at home. We appreciated Mr. Toyo Ho who arranged and accompanied my wife and I to the Atami Hosptial(He paid the taxi fare and did not want to take our money) and assisted my wife to get medical help, filled out forms and stayed with us as the 2 physician took care of her. We will never forget the care he provided. Domo Arigato Mr Ho! You are so wonderful!!! We totally enjoyed our stay at the Pearl Star Hotel and will definitely be back. Aloha from from Hawai’i, H/A Ogawa
Stayed 2 nights in Apr 2025

10/10 Excellent

Aiden

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Jun 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic place to stay. The rooms with a private onsen are beautiful. The food is fresh and delicious and the staff are friendly, gracious and professional. The only exception was the staff member we encountered when we arrived prior to the check in time. We found him to be less than accommodating and quite rude. Thankfully, a colleague stepped in to help. We’d go back for sure and highly recommend this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

kimihito

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to say Everything was perfect 👍
Stayed 1 night in Apr 2023

10/10 Excellent

Ting Hei Cyrus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Room ( Open-Air Terrace Room)

The Check-in Service is brilliant. We are sitting in the lounge having hot tea and mochi when we check-in. The whole process is smooth and the staff is extremely polite. Our Room is located at 7/F which the terrace can see the costal line of Atami. Every Facility is quite new and amenities are well-branded. Recommended for ATAMI !!!
Stayed 1 night in Apr 2024

4/10 Poor

Tanja

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Cannot recommend. For the price-point, there are MANY other options. After several weeks in Japan, we hoped for a couple of days of serenity by the sea, soaking in a private onsen; however our experience was far from relaxing. On the plus side, the hotel room was lovely, with modern design and comfortable bedding, and the breakfast buffet was extensive. But 3 things detracted from our experience: 1. There is MAJOR construction happening on both sides of the hotel property, and will be ongoing for many months – the hotel did not tell us this. The jack-hammering began at 8:30 am and continued until 5pm, so use of the private veranda and hot spring tub was very noisy and unpleasant. 2. The design of the veranda space somehow amplifies the street noise from below, again making the outdoor space unpleasantly noisy. Our room was on the 9th floor – well away from the busy road, yet we heard the racing cars as though we were right beside them. 3. While the hotel is striving to be “5-star”, the service level from the staff is not up to 5-star standards. For example, there was no concierge service, and the front desk staff didn’t seem to know when their own restaurants were open for dinner. When we were finally able to make a reservation, we were told that we needed to order our meal the day ahead (no explanation why), and the only choices were from 3 very expensive fixed-price menus. As small eaters, we hoped to order a la carte but were told that wasn’t possible. We ate elsewhere.
Stayed 2 nights in Nov 2023