2/10 سيّئ للغاية
Olivette
25 مارس 2026
عناصر نالت الإعجاب: العاملون ومستوى الخدمة
عناصر لم تنل الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
Dear Marriott Customer Service,
I am writing to express my disappointment with my recent stay, as it did not meet the standards I have come to expect as a loyal Marriott customer of over 13 years.
I specifically chose this property because it advertised having a pool. However, after checking in, I was informed that the pool would be closed until Monday. When Monday arrived, the pool still had not opened, which was very frustrating and misleading.
Additionally, the condition of the room was unacceptable. Upon arrival, there was a strong mildew or damp towel odor. I reported this issue on the first day, but no action was taken until the third day, when I had to follow up again to have the room cleaned properly.
The overall condition of the property was also disappointing. The hallway walls had noticeable scraped paint, giving the impression of poor maintenance and upkeep—far from what I typically experience at Marriott properties.
Lastly, I have a concern regarding my stay credits. I checked in on Saturday, March 21, and stayed through March 25; however, I am only seeing credit for two days instead of the full duration of my stay.
I would appreciate your assistance in addressing these concerns, including correcting my stay credit and reviewing the issues mentioned above. I look forward to your response and hope for a resolution that reflects Marriott’s usual level of service and commitment to its guests.
Olivette
أقام 4 ليالٍ في شهر مارس عام 2026