I was extremely disappointed with how this situation was handled. We had to check out four days early because of a sudden medical emergency involving my mother. This was completely unexpected and beyond our control. I reached out to the host, hoping for some understanding and at least a partial refund for the unused nights, but was told that no refund could be provided. When I contacted VRBO, I was informed that the decision was entirely up to the host.While I understand that cancellation policies exist, I also believe exceptional circumstances deserve compassion and reasonable consideration. We spent a significant amount of money on this stay and left the property early, not because we wanted to, but because we had a family emergency that required us to return home immediately.We travel to Roswell every year and had every intention of staying at this property again. Unfortunately, the lack of empathy and unwillingness to work with us has completely changed our opinion. The property itself may have been fine, but customer service and how guests are treated during difficult situations matter just as much. Because of this experience, we will not return to this property, nor would I recommend it to others looking for a host who values long-term relationships and guest goodwill.