4/10 سيّئ
Andrew، North Vancouver
2025 يونيو 1
عناصر نالت الإعجاب: النظافة ووسائل الراحة
Our stay at the shangri-La Bangkok has been a little disappointing. we were woken at 7AM by pipes banging in the ceiling of our bathroom. That continued for over an hour. At breakfast we were served a cup of coffee in a cup with dried on coffee stains. The waitress took it away then poured the coffee into a new cup and brought it straight back. I asked for a new cup of coffee. The phone in our room did not work. The initial impressions as you arrive are that this is a 5 Star hotel with staff everywhere to assist you. Check in was seamless and I was persuaded to become a Shangri La Club member. At check out I advised the staff member of the issues with the room and my experience at Breakfast. She responded by asking me if I wanted the cost of breakfast deducted from the deposit we had given when checking in. No apology / no acknowledgment as she said something to her colleague and that was it! Did not care one bit! Probably going to choose a different hotel when travelling in the future.
Andrew
أقام ليلة واحدة (1) في شهر مايو عام 2025