2/10 سيّئ للغاية
Joanne
25 نوفمبر 2025
عناصر نالت الإعجاب: النظافة
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
Shockingly Rude Staff – I Do Not Recommend This Hotel
I booked Hotel Medinaceli expecting a smooth stay after reading great reviews, but the service was genuinely shocking. We arrived before check-in (fully understanding and willing to wait), but a staff member, Javier, tried to charge €15 for early access even though rooms were clearly available. After we declined, his attitude immediately turned dismissive. Later, when we simply asked about a higher-floor room, he became openly rude and completely unprofessional.
To make things worse, Javier even asked a bellboy to tell us we couldn’t refill our water bottle in the lobby area, which is clearly for guests to use freely. This felt petty, unwelcoming, and completely unnecessary.
I’ve traveled extensively, and this is one of the worst hospitality experiences I’ve had. I absolutely **do not recommend** Hotel Medinaceli, to be honest, some staff were good but its just that one person spoiled the trip for us.
Joanne
أقام ليلة واحدة (1) في شهر أغسطس عام 2025
