We had a number of issues as follows,
the toilet seats swivelled and we had to have them fixed. The place was advertised as with a bath, however no water came out the bath taps. Despite Pass the Keys, sending someone out to fix it. We were unable to use the bath.
Smoke alarm didnt work. We reported this. They fixed it, two days later the battery ran out. We reported this. But Pass the Keys did
An electric plug was taped to the socket.
Wires behind sofa all tangled . Damp patches behind the headboard in the main bedroom and hall.
Mould was on the curtains and also the back of the front door. The rug shown in the front room advertisement was not there
The runner rug in the advertisement was orange in real life it was brown and filthy. There were no bedroom curtains in the main bedroom . The advertisement showed
Curtains
Thick limescale on handles in shower room.
We spent hours of our holiday
time emailing and sending photos to pass the keys . We made a number of complaints during our visit including a request to be moved to alternative accommodation. Pass the Keys response, was to ask us to pay for a hotel.
To summarise the actual property is not the same as the property advertised. There are a number of differences. The place was unsafe, plug taped to socket damp patches on walls. No water coming out of the bath taps. Faulty smoke alarms . Pass the Keys were less than helpful in their responses
The worse place we have ever stayed.