"Communication with the staff was challenging."

"Unfortunately, our stay did not meet our expectations. Upon arrival, the room was not properly cleaned. We found uncleanness in the kitchen, the bed linens did not appear clean, and the kitchen counter was dirty. We had to contact housekeeping and request additional cleaning. The refrigerator was also extremely noisy. We reported the issue, and a technician inspected it, but we were told the noise was normal and no action was taken. W could not sleep during nights! During our 12-day stay, we...