"Overall Stay was good but while checking in, Lady at Reception who was helping me check in was trying her best to upgrade and charge additional charges. Though I was at hotel post 2.00 pm, she said room wasn’t ready. Hence, take higher grade room and pay. When I insisted that I wouldn’t pay, then she gave Club Room without charge.
I can big departure from earlier to now customer service."
"Overall experience was good. Food from bristro was pathetic, not worth the cost i paid, also inordinate delay in providing food, food quality was bad.
It is very expensive hotel."