Does Altezza Arc 1800 Hotel & Spa - ex Mercure have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM–8:00 PM. The pool is closed seasonally each year from April 26 to July 2.

Is Altezza Arc 1800 Hotel & Spa - ex Mercure pet-friendly?

Yes, Altezza Arc 1800 Hotel & Spa - ex Mercure allows pets (limit 2 total). There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

Self parking is available for EUR 30 per night. Limited spots are available.

What time is check-in at Altezza Arc 1800 Hotel & Spa - ex Mercure?

Check-in begins at 5 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Altezza Arc 1800 Hotel & Spa - ex Mercure?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Does Altezza Arc 1800 Hotel & Spa - ex Mercure provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Altezza Arc 1800 Hotel & Spa - ex Mercure located?

Located near the slopes, this Bourg-Saint-Maurice hotel is in the mountains, within a 5-minute walk of Charmettoger Ski Lift and Les Arcs, and close to winter sports such as skiing lessons and snowshoeing. Villards (Les Arcs 1800) Ski Lift and Transarc Gondola are also within 10 minutes.

Altezza Arc 1800 Hotel & Spa - ex Mercure Reviews, Deals & Photos 2026

10/10 Excellent

Sean

27 August 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay! Best Hugo spritz

Stayed 1 night in Aug 2025

8/10 Good

Lynsey

2 August 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good!

Lovely dinner, great room, bike storage good, breakfast wasn’t brilliant day 1 (31st Aug) but did improve!

Stayed 3 nights in Jul 2025

10/10 Excellent

Louise

13 February 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning

Beautiful hotel , super friendly staff and gorgeous location

Stayed 4 nights in Feb 2025

10/10 Excellent

Nikola

16 February 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Really lovely hotel high up on the slopes.. nice room .. reception.. bar ..restaurant and super service

Stayed 1 night in Feb 2025

6/10 Okay

Isma

10 August 2025

Liked: Cleanliness

Disliked: Staff & service

The hotel could use some improvements in refreshments, and while the services are acceptable, there is an excessive level of informality during interactions that does not align with a four-star standard.

Stayed 3 nights in Aug 2025

8/10 Good

Georgios

22 February 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good facilities, nice for kids. Tricky to get to the ski school for kids.

Stayed 7 nights in Feb 2025

10/10 Excellent

Thomas

1 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place and location. All staff were really friendly and very helpful. Thank you.

Stayed 5 nights in Dec 2024

10/10 Excellent

JORGE

25 August 2024

Liked: Cleanliness, staff & service, property conditions & facilities

My stay, surpassed my expectations. The room was amazing, the staff super cool, I would come back anytime!!! Great property!

Stayed 1 night in Aug 2024

10/10 Excellent

christophe

12 July 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family vacations

Stayed 1 night in Jul 2024

10/10 Excellent

Gemma

18 March 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couple Ski Trip

Fantastic hotel.. went above and beyond.. faultless. Very close to ski lift and short walk to bars etc. will stay again.

Stayed 4 nights in Mar 2024

10/10 Excellent

Filipe

24 August 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely lovely, kind staff, beautiful views, modern and clean facilities. Food is wonderful

Stayed 1 night in Aug 2022

8/10 Good

Ruben

25 January 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Its a good property, a bit pricey for what it is

Stayed 3 nights in Jan 2024

8/10 Good

Mark

8 April 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, 2 min walk from lift as snow cover wasn’t sufficient for ski in/out.

Stayed 5 nights in Mar 2024

10/10 Excellent

Simon

3 March 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely stay at Altezza. Good facilities and excellent proximity to the Charmettoger lift (100m walk) and possible to ski back to the boot room door! A little bit away from other restaurants in Arc 1800 centre. All in all a fantastic 5 night stay!

Stayed 5 nights in Feb 2024

10/10 Excellent

Johanna Rosen

5 August 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very serviceminded staff in reception. Breakfast was outstanding. More options in restaurant for late arrivals.

Stayed 1 night in Jul 2022

10/10 Excellent

Benjamin

18 January 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay! Would come back if we back hete

Very nice hotel, big room comfy bed, great breakfast. Didn’t try dinner as it is quit controversial. Wonderful spa, had great time there after ski. The jacuzzi is too small tho. On peak time, you have to wait . So pick a smart time to go if you want to enjoy the spa.

Stayed 7 nights in Jan 2024

10/10 Excellent

Jo

25 August 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely cosy hotel with incredible views.

We loved our stay here. Great communication on arrival instructions before we got there as weren’t familiar with the area and weren’t driving. We got the funicular from bourg saint Maurice and then the free shuttle to the chamotteger stop. It all works very well together timing wise. Then it’s a short walk uphill (bit of a challenges with our suitcases but it was only short). It’s also a short walk down to the main area with a great choice of restaurants some shops and we were in the summer season but a whole host of activities for the kids. The whole hotel had a very cosy vibe with incredible views, definitely worth paying for a room with a view, loved the pool. Everything was clean and well kept,service was very friendly whoever we spoke to. Replen at breakfast was a little slow. there was a good choice and all was tasty just at times we were waiting a while for plates or still water. Room was clean and spacious only criticism was it was a little hot at times, air con would have been useful and it was 2 beds pushed together rather than a double which I don’t find the comfiest and pillow choice wasn’t great they were very soft and no alternatives. We didn’t like the rule where you could only eat there if you were half board the first day we had a LONG day of travel but had to go out and find dinner where as we would have liked to stay at the hotel but didn’t want to eat every night to make it half board. This felt a little money making. Overall we loved our stay.

Stayed 4 nights in Aug 2025

10/10 Excellent

Alexander

29 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a very pleasant stay. I can certainly recommend this hotel. It has ski-in/ski-out, but it’s not pretty straight forward to find from the first attempt. There is a rental located right next to ski room which I found very convenient . Breakfast offering is decent, however I would love to see more fresh vegetable and fruits offering (there was only cherry tomatoes). There is also nice “eggs station” where chef cooks fried eggs and omelet of your choice as well as freshly cooked pancakes. However there was a “catch” maybe I didn’t see in description of the hotel, but they hold 100€ per night per person as security deposit. So in overall it cost 1000€ for 2 persons per 5 nights. Luckily I had such amount on my card, but still it could be very unpleasant surprise especially you are traveling not alone and for longer period of time. But the good thing is that it got unfrozen once you check out. So in overall solid 4 star hotel with great location.

Stayed 5 nights in Dec 2024

6/10 Okay

Verified traveler

19 August 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel but Unclear Booking Terms

We booked a half-board stay at Altezza Arc 1800 Hotel & Spa for our family of four (2 adults, 2 children aged 13 and 16) through Hotels.com. This booking proved to be a source of significant frustration and financial loss due to misleading information and a lack of support from Hotels.com. The hotel contacted us post-booking to inform us that our children's meals were not included in the half-board rate. When we contacted Hotels.com, we were told this was stated in the terms and conditions—a clause we found to be incredibly unclear. The T&Cs mentioned an exclusion for children aged 3-14, but our 16-year-old was not in this age range and could not be booked as an adult on the site. In a written communication, Hotels.com agreed to a refund. They instructed us to pay the hotel directly for the children's meals and submit the invoices for a full refund for the 16-year-old and a partial refund (minus EUR 15) for the 13-year-old. Trusting this agreement, we paid the hotel EUR 518 (EUR 259 per child). Upon our return, Hotels.com reneged on their promise, claiming the hotel had refused the refund. Despite providing all correspondence, invoices, and evidence of their initial agreement, the company has now stated they will not honor the refund. This experience highlights a significant breakdown in communication and customer service. The booking terms were ambiguous, and Hotels.com failed to follow through on a clear written promise, leaving us to bear a substantial and unexpected cost.

Stayed 7 nights in Apr 2025

4/10 Poor

mehmet

12 January 2025

Disliked: Staff & service, property conditions & facilities

Terrible service at the front desk. The staff at th check-in had no clue what they were doing. Lack of English language was another problem. only the gentleman who worked in the afternoons was friendly and knowledgeable. we have been told to chose a dinner time, the silly thing is you have to register for the dinner time every day after 4pm. There was no possibility getting a cup of coffee or anything else until the bar areas was opened at 4pm. of the 3 elevators, only one was working. The buffet at dinner was horrible.You could barely chew the meat, though I have to admit the servers were very friendly. Ultimately,we were so unsatisfied that we decided to leave 2 day earlier than initially booked. Not worth the money.

Stayed 5 nights in Jan 2025

6/10 Okay

Søren Kristen

20 July 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Close but yet so far.

Nice hotel woth excellent view. A nice area for spa experience but quite limited with only one hour open pool for kids. The food at the restaurant was good but our waiter got 2 dishes wrong, and the beef in the kids burgers were under cooked even though we asked for well done. ( note that er did not complain about the beefs as we had already complained twice and the mood was deteriorating fast) There was a quite nice bar with a really good bartender - ex had 5 types of peber for drinks! We went there a tuesday and apperently there were a party with loud music at the bar. I went to investigate and found to staff members playing pool, smoking, drinking snd listening to loud music. After a request they quickly turned it the music down. There was another party ending around 3 but from a room and I think that was within expectations.

Stayed 1 night in Jul 2024

8/10 Good

Mohamed

27 August 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Séjour en famille très agréable, le service de qualité et le personnels super! Merci.

Stayed 2 nights in Aug 2025

10/10 Excellent

STEFANO

20 August 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Piaciuto: Camera spaziosa, pulita e dotata di ogni comfort. Lenzuola, asciugamani e accappatoi di alta qualità, ciabatte, macchina caffè Nespresso a disposizione, prese corrente ovunque, cassaforte, frigorifero, Wi-Fi in camera disponibile e funzionante. Accesso gratuito in piscina, 2 vasche idromassaggio e sauna. Al nostro arrivo ci hanno omaggiato di borracce per l’acqua e distributore a disposizione. Colazione a buffet molto fornita con addetto alla preparazione della uova e crepa. Cena veramente ottima e complimenti allo chef. Da migliorare cuscini scomodi e più attenzione al rifacimento dei letti (presenza di pieghe fastidiose). Camerieri e addetti alla reception gentili e disponibili tranne una. Tempi lunghi di attesa alla cena (media attesa per 3 portate un’ora e mezza). Canali tv italiani praticamente assenti. La palestra ha a disposizione solo tapis roulants. Parcheggio esterno gratuito sempre pieno.

Stayed 4 nights in Aug 2025

8/10 Good

Hubert

15 August 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Hôtel bien situé, moderne et avec une chambre relativement confortable. Cependant, l’unique option pour rafraîchir la chambre est d’ouvrir la fenêtre, car il n’y a pas de climatisation, mais la nuit reste relativement bruyante avec les personnes qui parlent sur les balcons jusqu’à minuit. L’insonorisation est minimale. Les chambres sont bruyantes. L’hôtel est familial, donc on entend les enfants sauter la nuit, les parents crier. De plus, ce qui serait très intéressant, c’est d’avoir au minimum en room service. J’ai été surpris qu’aucun service en chambre n’est proposé.

Stayed 1 night in Aug 2025

10/10 Excellent

Nicolas

14 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

le checkin est un peu tard et le check out un peu tôt

Stayed 1 night in Jul 2025

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