I will not stay with family vacation rentals again. This condo was unsanitary and dirty. There was a clump of hair in the downstairs shower, used Band-Aids/pimple patches stuck on the nightstand, and trash/dirt/debris on the floor throughout the main living area. As we started to cook, we found food on dishes and pots/pans that had been put away in the cabinets. Absolutely disgusting! Instead of relaxing, I had to clean. Communication with family vacation rentals appears to be a service which does not have firsthand knowledge of the condo or the ability to make decisions. The VRBO listing is inaccurate. I had to ask for a Wi-Fi password and again wait for a response. The fireplace did not work and when asked about that, I was told that it was operational and I should be able to use it. I was told my concerns were passed on to the on-site team, but never heard from them to correct the issues. I was asked if I wanted to have the condo cleaned on the third day of my stay. By that time, I had cleaned it myself. Other rentals in the same building offer access to the spa, this rental does not. I have still not heard from the company to address my concerns. I will not rent from this company again! Thecondo was filthy and communication was extremely poor.