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The Chateau Spa & Wellness Resort

5.0 star property
Luxury hotel with 5 restaurants and a full-service spa

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The Chateau Spa & Wellness Resort offers a luxurious mountain retreat with Swedish massages and five dining options. Kids enjoy a pool and game room, while adults relax at the outdoor pool with sun loungers. Free in-room WiFi and on-site car rentals add convenience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Room service
  • Bar
  • Spa
  • Housekeeping
  • 24/7 front desk
The current price is AED 458
AED 504 total
includes taxes & fees
18 Dec - 19 Dec

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Deluxe Double or Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Double or Twin Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Ceiling fan
Hair dryer
  • 25 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premier Room

Premier Room | View from room

Premier Room

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Ceiling fan
Private bathroom
  • 35 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Premium bedding
  • 60 sq m
  • 1 bedroom
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Blackout drapes/curtains
Ceiling fan
2 bedrooms
Premium bedding
  • 135 sq m
  • 2 bedrooms
  • Hill view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 3 Bedrooms

Premium bedding, minibar, in-room safe, desk

Suite, 3 Bedrooms

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Blackout drapes/curtains
Ceiling fan
3 bedrooms
Premium bedding
  • 155 sq m
  • 3 bedrooms
  • Hill view
  • Sleeps 8
  • 2 King Beds and 2 Twin Beds

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2

View all photos for Premier King Room

Premium bedding, minibar, in-room safe, desk

Premier King Room

  • Sleeps 2

View all photos for Premier Twin Room

Premium bedding, minibar, in-room safe, desk

Premier Twin Room

  • Sleeps 2

View all photos for Noble King Suite

Premium bedding, minibar, in-room safe, desk

Noble King Suite

  • Sleeps 2

View all photos for Noble Twin Suite

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Noble Twin Suite

  • Sleeps 2

View all photos for Family Room

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Family Room

  • Sleeps 4

View all photos for Family Suite, 2 Bedrooms

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Family Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Blackout drapes/curtains
Ceiling fan
2 bedrooms
Premium bedding
  • 84 sq m
  • 2 bedrooms
  • Hill view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2

View all photos for Premier Room

Premium bedding, minibar, in-room safe, desk

Premier Room

  • Sleeps 2

View all photos for Two Bedroom Suite Non smoking

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Two Bedroom Suite Non smoking

  • Sleeps 4

View all photos for Three Bedroom Suite Non Smoking

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Three Bedroom Suite Non Smoking

  • Sleeps 6

View all photos for Noble Suite

Premium bedding, minibar, in-room safe, desk

Noble Suite

  • Sleeps 2

View all photos for Premier King Room

Premium bedding, minibar, in-room safe, desk

Premier King Room

  • Sleeps 2

View all photos for Deluxe King Room

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Deluxe King Room

  • Sleeps 2

View all photos for Jacuzzi Suite

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Jacuzzi Suite

  • Sleeps 2

View all photos for One Bedroom Suite

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One Bedroom Suite

  • Sleeps 2

About the neighborhood

Map
Km 48 Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Pahang, 28750

What's nearby

  • La Santé Spa - 5 min walk - 0.5 km
  • Berjaya Hills Botanical Garden - 4 min drive - 1.9 km
  • Genting SkyWorlds Theme Park - 42 min drive - 33.2 km
  • KLCC Park - 53 min drive - 52.4 km
  • Petronas Twin Towers - 54 min drive - 52.8 km

Getting around

  • Kuala Lumpur Gombak Station - 43 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 65 min drive

Restaurants

  • ‪Noodle Bar - ‬57 min drive
  • ‪Pot Luck - ‬57 min drive
  • ‪Starbucks - ‬10 min walk
  • ‪Mushroom Farm Restaurant (香菇園海鮮飯店) - ‬58 min drive
  • ‪Le Poulet Roti - ‬9 min walk

About this property

The Chateau Spa & Wellness Resort

Luxury family-friendly hotel in the mountains
You can look forward to a terrace, 2 coffee shops/cafes, and a garden at The Chateau Spa & Wellness Resort. Indulge in reflexology, a facial, and a body scrub at La Sante, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and a poolside location. Pilates classes and yoga classes are offered at the gym; The Chateau Spa & Wellness Resort also has a playground, a hair salon, and an arcade/game room. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and car rentals on site.
Other perks include:
  • An outdoor pool and a children's pool, along with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, express check-in, and massage treatment rooms
  • Free newspapers, concierge services, and tour/ticket assistance
Room features
All 150 rooms have comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
More conveniences in all rooms include:
  • Free toiletries and hair dryers
  • Flat-screen TVs with premium channels
  • Coffee/tea makers, ceiling fans, and daily housekeeping

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 5 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Belle Vue
  • La Assiette
  • La Vie
  • Le Rouge
  • Salon Cigar Lounge

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:30 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Chateau Organic Spa
Chateau Spa Organic
Chateau Spa Organic Bukit Tinggi
Chateau Spa Organic Hotel
Chateau Spa Organic Hotel Bukit Tinggi
The Chateau Spa & Organic Wellness Hotel Bentong District
The Chateau Spa & Organic Wellness Resort Malaysia/Bukit Tinggi
The Chateau Spa And Organic Wellness Resort
Chateau Spa Organic Wellness Resort Bukit Tinggi
Chateau Spa Organic Wellness Resort
Chateau Spa Organic Wellness Bukit Tinggi
Chateau Spa Organic Wellness
The Chateau Spa Organic
The Chateau Spa Organic Wellness Resort

Frequently asked questions

Does The Chateau Spa & Wellness Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:30 AM–9:00 PM.

Is The Chateau Spa & Wellness Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at The Chateau Spa & Wellness Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Chateau Spa & Wellness Resort?

Check-out is at noon.

Does The Chateau Spa & Wellness Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Chateau Spa & Wellness Resort located?

This family-friendly Bukit Tinggi hotel is located in the mountains, within 2 mi (3 km) of La Santé Spa and Berjaya Hills Botanical Garden. Figs Malaysia Farm and Cascada de Ulu Tampik Janda Baik are also within 16 mi (25 km).

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The Chateau Spa & Wellness Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 131 out of 201 reviews
Rating 8 - Good. 49 out of 201 reviews
Rating 6 - Okay. 13 out of 201 reviews
Rating 4 - Poor. 5 out of 201 reviews
Rating 2 - Terrible. 3 out of 201 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

S C

Liked: Cleanliness
The setting
Stayed 4 nights in Nov 2025

10/10 Excellent

Pete

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely stay, excellent service

We had a very comfortable stay and the staff went out of their way to help us and ensure a pleasant stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Koh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sublime retreat and short distance getaway from KL

Great stay, nice food, friendly staff, shout out to Mark, the Guest Relations Manager who helped us catering to our needs. Serene environment within a short drive from KL.
Stayed 1 night in May 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2025

10/10 Excellent

sandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jus amazing

Never knew Malaysia had such a wonderful hotel and one word WOW , we truly love the hotel and rooms are very big
Stayed 2 nights in Dec 2024

10/10 Excellent

terence

Liked: Cleanliness, staff & service, property conditions & facilities
Nice to relax
Stayed 1 night in Jun 2023

10/10 Excellent

Kala

Liked: Cleanliness, staff & service, property conditions & facilities
Hope they continue maintaining the place
Stayed 1 night in Aug 2023

10/10 Excellent

Mohd azlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property,suggest to all
Stayed 2 nights in Nov 2022

10/10 Excellent

Peng Chon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is very polite and helpful. The surrounding is lack of activities and close too early.
Stayed 1 night in Jul 2022

8/10 Good

Muhammad Faiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. However the hotel is almost outdated even though is very comfortable. Staff were great except the newer staff which is foreign staff. Hardly understand Bahasa and limited English. Came during weekend and school holiday. Its very crowded but the staff managed patrons professionally. I might return again maybe during non peak with less crowd.
Stayed 1 night in Dec 2024

6/10 Okay

Katsushi

Liked: Staff & service
Disliked: Cleanliness
No water is delivered in toilet, shower poolside.
Stayed 2 nights in Apr 2023

10/10 Excellent

Yong Ting Mark

Liked: Cleanliness, staff & service, amenities
This hotel has been my regular place for myself and my family to relax whenever we make a trip for Genting Highlands. Their services and attitude has always been one of the best experience. They are very willing to accommodate to your needs. But sadly the dining options is very limited and I’d love to have the cigar lounge back. Although not many will be going but I do think having that as an option will be fantastic. Also I do hope that the wild monkeys are plan to be dealt with as they impose danger to young kids or infant. As they are not friendly and may intrude your rooms to take whatever they want to. But the place is just a perfect place. I’d love to get back there when Theo presidential suite is ready.
Stayed 5 nights in Jun 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room design was poor and maintenance was significantly lacking. Basic maintenance had not been done.
Stayed 5 nights in Nov 2023

10/10 Excellent

A Brit in Asia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An outstanding and unexpected find

We were looking for something in the area, and most places listed were like those in the overly commercialised and hyped Genting Highlands resort. But The Chateau was something in another league - for those who want the scenery and the serentiy that you would hope to find in the mountains, well away from the crowds and casinos. I have only positive things to say about The Chateau. The hotel was finely created and maintained. Every finishing touch was tasteful, and everything worked and delivered as it should, and so did the staff - everyone was polite and helpful. We also felt very safe at all times. All food and drink served here was organic and delicious - from the welcome drink, through afternoon tea, to the buffet breakfast served to your table. At this time of year, there were few other guests, and so we found it a little too quiet for dinner and drinks - so we took a pleasant stroll to the nearby French Village for some light entertainment in the evening, enjoying the starry skies on the way.

4/10 Poor

Kar Wein

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Specifically booked the Jacuzzi suite to enjoy the Jacuzzi but the Jacuzzi is not well maintained. Can’t even use the jacuzzi for more than 10 minutes and we had to manually add the water from the toilet due to the water flow is not strong enough because there is leakage in the Jacuzzi. The duty manager did not offer anything for future trip or solution to compensate the bad experience.
Stayed 1 night in Apr 2023

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
아름다운풍경 신선한공기 친절한 직원들
Stayed 14 nights in Jan 2025

10/10 Excellent

unchul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

휴식 최고의 호텔

모든 분들이 친절하게 잘 대해주셨고 룸상태와 식당도 최고였습니다. 수영장과 휴게시설도 좋아 편안한 휴식을 원하신 분들에게 최고의 호텔입니다.
Stayed 1 night in Dec 2024

4/10 Poor

Bernard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très très vieu Hotel, le personnel ne parle pas très bien anglais!!! L’attente au restaurant est immense, énorme malgré le faite qu’il n y a pas grand monde ! Vraiment je vous déconseille cet endroit !
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Resort Hotel with great management!

The Chateau is such an exceptional resort with European style. Most importantly, if you'd like to escape from the noise and pollution, the Chateau is obviously your choice! I love the location of the Hotel which's at the top of Berjaya Hill - a place with trees and birds. You won't find any industrial or commercial amenities - and you'll relax as much as you can! But please be aware of the monkeys which might appear anywhere in the Hotel. They're friendly, I suppose. Meanwhile, the staff are very professional and respond to your enquiry as fast as they can. Mr. Nizram, the duty manager is very experienced who has spent more than 20 years in the industry, who will help you for anything. Also, we booked 2-bedrooms suite which's very cozy. I love the bed which's thick and comfortable for you to sleep, and the shower of the washroom has strong water power. The spa has not yet fully opened, so I only had massage there with my wife, which's quite nice. Finally, the restaurant serves great in-room dinning with steak, burgers and other Malaysian-style food. The breakfast would make you full. However, due to the location, you won't find any convenient store nearby and other restaurants. So, if you want to have dynamic nightlife, the Hotel won't be suitable for you. By the way, it's approachable to the Japanese village and French village which're nice-decorated and friendly to the tourists. I suggest you spend at least three to four days for enjoying the slow life!
Stayed 2 nights in Apr 2022

6/10 Okay

Thioh

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great service from the staffs but building is quite old, complained on the the drainage but they said couldnt be repaired. Toilet was literally flooded when we bathed. The sink had drainage oriblem as well, water couldnt flow.
Stayed 1 night in Mar 2022

2/10 Terrible

KAI THONG

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is my 3rd time staying at the resort. Comparing to the earlier stay, this time is the worst stay experience. I requested for extra mineral water from the concierge and no water was sent to our room. Besides, i also waited my luggage to be sent to my room for an hour after check in. I do hope to see improvement in the customer service in future.
Stayed 2 nights in Dec 2021

8/10 Good

NIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Nov 2021

8/10 Good

Loy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good SOP, clean

Nice, very clean to maintain SOP. Just that room abit small at this price level. But facilities still nice and less crowd
Stayed 1 night in Oct 2021

10/10 Excellent

farah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice and pleasing stay. Very clean

The stay at Chateau Spa is really nice. The welcome and check-in process was excellent. The service provided by the concierge, spa personnel and the gym facilities were good! Spa service was excellent, we enjoyed it and it is very professionally done and clean. Overall we were very happy - cleanliness is also good and the hotel facilities were in good condition. Only one area is lacking and needs lots of improvements - the food and beverage at the restaurant (only one is open for dinner) is not good. The food taste poorly and the portion is miserable. Buffet breakfast on second day was bad - had to ask for the bread, pancake, butter to be refilled - the tray was empty. As there is not much of venue for eating in Bukit Tinggi, it is important for chateau to provide good quality food.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
e stato bellissimo! molto piacevole! in mezzo alla natura...
Stayed 2 nights in Dec 2020