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InterContinental Cairo Citystars by IHG

5.0 star property
Luxury hotel with 6 restaurants connected to a shopping center in Cairo

Choose dates to view prices

InterContinental Cairo Citystars in Nasr City combines relaxation with adventure. It features six restaurants, a LifeStyles spa, two pools, an art gallery, and an on-site mall. Rooms have free WiFi, and the staff consistently earns high praise from visitors.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Hot Tub
  • Breakfast available
  • Parking available
  • Room service
The current price is AED 646
AED 834 total
includes taxes & fees
6 Dec - 7 Dec

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Club Suite, 2 Bedrooms, Accessible, Club Lounge Access (Dining, Club Floor)

Club Suite, 2 Bedrooms, Accessible, Club Lounge Access (Dining, Club Floor) | 1 bedroom, down comforters, minibar, in-room safe

Club Suite, 2 Bedrooms, Accessible, Club Lounge Access (Dining, Club Floor)

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
2 bedrooms
Hair dryer
  • 2 bedrooms
  • Sleeps 5
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed (Ergonomic Flex Space)

1 bedroom, down comforters, minibar, in-room safe

Classic Room, 1 King Bed (Ergonomic Flex Space)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
Bidet
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

1 bedroom, down comforters, minibar, in-room safe

Classic Room, 1 King Bed

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
Bidet
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Accessible, Club Lounge Access

1 bedroom, down comforters, minibar, in-room safe

Club Room, 1 King Bed, Accessible, Club Lounge Access

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

1 bedroom, down comforters, minibar, in-room safe

Classic Room

7.4 out of 10
Good
(18 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
Bidet
  • 30 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Pool Access

Classic Room, 1 King Bed, Pool Access | 1 bedroom, down comforters, minibar, in-room safe

Classic Room, 1 King Bed, Pool Access

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
Bidet
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Pool Access

Classic Room, 2 Twin Beds, Pool Access | 1 bedroom, down comforters, minibar, in-room safe

Classic Room, 2 Twin Beds, Pool Access

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
Bidet
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom (Residence, Dining)

1 bedroom, down comforters, minibar, in-room safe

Suite, 1 Bedroom (Residence, Dining)

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 53 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Pool View (Ergonomic Flex Space)

1 bedroom, down comforters, minibar, in-room safe

Classic Room, 1 King Bed, Pool View (Ergonomic Flex Space)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
Bidet
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Ergonomic Flex Space)

1 bedroom, down comforters, minibar, in-room safe

Premium Room, 1 King Bed (Ergonomic Flex Space)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
Bidet
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds, Accessible, Club Lounge Access

1 bedroom, down comforters, minibar, in-room safe

Club Room, 2 Twin Beds, Accessible, Club Lounge Access

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 37 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 2 Twin Beds, Accessible, Smoking (Club Lounge Access)

1 bedroom, down comforters, minibar, in-room safe

Club Room, 2 Twin Beds, Accessible, Smoking (Club Lounge Access)

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • 39 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds (Ergonomic Flex Space)

1 bedroom, down comforters, minibar, in-room safe

Premium Room, 2 Twin Beds (Ergonomic Flex Space)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
Bidet
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Royal Suite, 1 Twin Bed

1 bedroom, down comforters, minibar, in-room safe

Royal Suite, 1 Twin Bed

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Hair dryer
  • 130 sq m
  • Sleeps 3
  • 1 Twin Bed

View all photos for Club Suite, 2 Bedrooms, Accessible, Club Lounge Access (Dining, Kitchen)

1 bedroom, down comforters, minibar, in-room safe

Club Suite, 2 Bedrooms, Accessible, Club Lounge Access (Dining, Kitchen)

Highlights

Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Hair dryer
  • 257 sq m
  • Sleeps 7
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Smoking (Residence, Dining)

1 bedroom, down comforters, minibar, in-room safe

Suite, 1 Bedroom, Smoking (Residence, Dining)

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
LCD TV
Pillow menu
Separate bedroom
Down duvet
Hair dryer
  • 53 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 Twin Bed, Smoking (Diplomatic)

Suite, 1 Twin Bed, Smoking (Diplomatic) | 1 bedroom, down comforters, minibar, in-room safe

Suite, 1 Twin Bed, Smoking (Diplomatic)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 2 Bedrooms (Residence, Dining)

1 bedroom, down comforters, minibar, in-room safe

Suite, 2 Bedrooms (Residence, Dining)

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
LCD TV
Pillow menu
Down duvet
2 bedrooms
Hair dryer
  • 2 bedrooms
  • Sleeps 5
  • 1 Twin Bed

View all photos for Classic Room, 2 Twin Beds (Ergonomic Flex Space)

1 bedroom, down comforters, minibar, in-room safe

Classic Room, 2 Twin Beds (Ergonomic Flex Space)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
Bidet
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Pool View (Ergonomic Flex Space)

1 bedroom, down comforters, minibar, in-room safe

Suite, 1 Bedroom, Pool View (Ergonomic Flex Space)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Separate bedroom
Hair dryer
Shower/tub combination
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom (Ergonomic Flex Space)

Suite, 1 Bedroom (Ergonomic Flex Space) | 1 bedroom, down comforters, minibar, in-room safe

Suite, 1 Bedroom (Ergonomic Flex Space)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Hair dryer
Shower/tub combination
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Twin Bed (Diplomatic, Ergonomic Flex Space)

1 bedroom, down comforters, minibar, in-room safe

Suite, 1 Twin Bed (Diplomatic, Ergonomic Flex Space)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Hair dryer
Shower/tub combination
  • Sleeps 3
  • 1 Twin Bed

View all photos for Premium Room, 2 Twin Beds

Premium Room, 2 Twin Beds | 1 bedroom, down comforters, minibar, in-room safe

Premium Room, 2 Twin Beds

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
Bidet
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room

Premium Room | 1 bedroom, down comforters, minibar, in-room safe

Premium Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
Bidet
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 2 Bedrooms, Smoking (Residence, Dining)

1 bedroom, down comforters, minibar, in-room safe

Suite, 2 Bedrooms, Smoking (Residence, Dining)

Highlights

Air conditioning
Free cribs/infant beds
Kitchen
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
  • Sleeps 5
  • 1 Twin Bed

View all photos for Business Suite, 1 King Bed (Club)

Business Suite, 1 King Bed (Club) | 1 bedroom, down comforters, minibar, in-room safe

Business Suite, 1 King Bed (Club)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
Bidet
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, down comforters, minibar, in-room safe

Suite, 1 Bedroom

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
Bidet
  • Sleeps 3
  • 1 Twin Bed

View all photos for Club Suite, 1 King Bed, Accessible, Club Lounge Access

Club Suite, 1 King Bed, Accessible, Club Lounge Access | 1 bedroom, down comforters, minibar, in-room safe

Club Suite, 1 King Bed, Accessible, Club Lounge Access

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
Bidet
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Accessible, Smoking (Club Lounge Access)

1 bedroom, down comforters, minibar, in-room safe

Club Room, 1 King Bed, Accessible, Smoking (Club Lounge Access)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
Bidet
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Pool View

1 bedroom, down comforters, minibar, in-room safe

Suite, 1 Bedroom, Pool View

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Separate bedroom
Down duvet
Bathrobes
Bidet
  • Sleeps 4
  • 1 Twin Bed

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About the neighborhood

Map
Omar Ibn El Khattab Street, PO Box 1026, Cairo, 11737

What's nearby

  • Citystars Heliopolis - 1 min walk - 0.0 km
  • City Center Shopping Mall - 10 min walk - 0.9 km
  • Baron Empain Palace - 4 min drive - 3.5 km
  • Cairo International Convention Centre - 4 min drive - 4.2 km
  • Cairo International Stadium - 5 min drive - 3.8 km

Getting around

  • Koleyet El Banat Station - 7 min drive
  • Moushir Tantawi Station - 14 min drive
  • Cairo Intl. Airport (CAI) - 20 min drive

Restaurants

  • ‪Nişantaşı - ‬1 min walk
  • ‪Club InterContinental Cairo Citystars - ‬1 min walk
  • ‪Dunkin' - ‬1 min walk
  • ‪Espresso Lab - ‬1 min walk
  • ‪Maharaja - ‬1 min walk

About this property

InterContinental Cairo Citystars by IHG

Luxury family-friendly hotel near Citystars Heliopolis
A poolside bar, a grocery/convenience store, and a terrace are just a few of the amenities provided at InterContinental Cairo Citystars by IHG. Indulge in a body treatment, a facial, and a manicure/pedicure at LifeStyles, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local cuisine. Fitness classes and Pilates classes are offered at the 24-hour health club; InterContinental Cairo Citystars by IHG also has an art gallery on site, a shopping mall on site, and 2 coffee shops/cafes. In addition to a garden and a hair salon, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool and an outdoor pool, along with sun loungers
  • Limo/town car service, buffet breakfast (surcharge), and valet parking (surcharge)
  • Babysitting (surcharge), a 24-hour front desk, and luggage storage
  • A front-desk safe, a ballroom, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All 824 rooms boast comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Down comforters, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bidets, shower/tub combinations, and free toiletries
  • LCD TVs with satellite channels
  • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Secured, covered self parking on site (USD 5 per night)
  • Secured, covered valet parking on site (USD 6 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 5:00 AM to 11:00 AM for a fee: USD 20 per person
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 6 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Al Khal Egyptian
  • Esplanade
  • Esplanade Lounge
  • Fayruz Lebanese
  • Shogun

Things to do

  • 24-hour health club
  • Art gallery
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • 24-hour business center
  • 52,849 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (37 inches high)
  • Magnifying mirror
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 16 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Covered self parking fee: USD 5 per night (in/out privileges)
  • Covered valet parking fee: USD 6 per night (in/out privileges)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the health club, fitness facility, or hot tub

Property is also known as

Cairo Citystars
Cairo InterContinental
Citystars Cairo
Citystars InterContinental Cairo
InterContinental Cairo
InterContinental Cairo Citystars
InterContinental Citystars
InterContinental Citystars Cairo
InterContinental Citystars Hotel
InterContinental Citystars Hotel Cairo
Intercontinental Citystars Cairo Hotel Cairo
InterContinental Cairo Citystars Hotel

Frequently asked questions

Does InterContinental Cairo Citystars by IHG have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is InterContinental Cairo Citystars by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at InterContinental Cairo Citystars by IHG?

Self parking is available for USD 5 per night. Valet parking is available for USD 6 per night.

What time is check-in at InterContinental Cairo Citystars by IHG?

Check-in start time: 3:00 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at InterContinental Cairo Citystars by IHG?

Check-out is at noon.

Where is InterContinental Cairo Citystars by IHG located?

This family-friendly Cairo hotel is located near the airport, within a 15-minute walk of Citystars Heliopolis and City Center Shopping Mall. Tivoli Dome and City Centre Almaza Shopping Mall are also within 3 mi (5 km).

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InterContinental Cairo Citystars by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 320 out of 571 reviews
Rating 8 - Good. 164 out of 571 reviews
Rating 6 - Okay. 57 out of 571 reviews
Rating 4 - Poor. 17 out of 571 reviews
Rating 2 - Terrible. 13 out of 571 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovated rooms are excellent.
Stayed 2 nights in May 2025

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility and good services
Stayed 3 nights in Nov 2024

10/10 Excellent

Anas

Liked: Amenities
Everything
Stayed 3 nights in Apr 2025

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Great food. Great prices.
Stayed 3 nights in May 2023

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Apr 2024

10/10 Excellent

Alaa Hussein Al

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in Feb 2025

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff has great customer service. Shopping center adjacent to the hotel was a plus.
Stayed 2 nights in Nov 2023

10/10 Excellent

Magued

Liked: Cleanliness, staff & service, property conditions & facilities
Magnificent property that offers all that one desires. People are warm, friendly and going the extra mile to make your stay one to remember.
Stayed 3 nights in Jun 2023

10/10 Excellent

Sadeq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Jun 2024

10/10 Excellent

Ismat

Liked: Cleanliness, property conditions & facilities
Perfect
Stayed 4 nights in Feb 2024

8/10 Good

Fahed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I liked it

Hotel connect with big mall . it has many restaurants in hotel . we enjoyed oue stat. It is also nwar from the airport
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Overpriced and outdated compared to other Intercontinental hotels - also the noise especially at the streetside is too much
Stayed 2 nights in Feb 2023

6/10 Okay

Omar

Liked: Staff & service
Middle
Stayed 2 nights in Sep 2023

6/10 Okay

Smita

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was nice and the rooms were good too. The service was very poor. Once we complained they made every effort for us but i just don't feel the staff are properly trained.
Stayed 5 nights in Apr 2023

6/10 Okay

Charity

Disliked: Cleanliness, staff & service
It was disappointing to be told that there is no refund for the entire 3 nights while I had an emergency and had to change the hotels. That is a complete rip- off the guests money and I would never recommend this property to anyone.
Stayed 5 nights in Apr 2023

2/10 Terrible

Madhavi

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I was given a room on 3 rd floor with no elevator, I stayed here few days ago expecting the same service, it turns out to be a disaster. I have a disability and be given a room with out an elevator and not being told at time of check in was not good service at all.
Stayed 3 nights in Dec 2023

2/10 Terrible

Mohamed Mohamed Haroun

Disliked: Staff & service
During the past 9 years I have been a guest for this hotel i noticed a serious deterioration in the quality of employees and services provided. However, the memories i had there helped me to ignore this fact and keep visiting but what happened today after checking out exceeded all the worst scenarios and human expectations so i decided to detail what happened and never go there again, After checking out and paying all the expenses of our stay i took my vehicle and While driving out of the external gate i saw someone running and waving with his hands asking me to stop so i stopped. please try to guess why they stopped me!!!! He came and said "we are missing the TV remote control so it might be in your luggage" ! Can u imagine!!, anyone visited that hotel can tell how much could be spent in three nights and they stopped me after paying everything as they cannot find a 10 dollars remote control , i cannot mention all the details because of space limitation. Briefly i had to throughout everything from my luggage in lobby from anger, my daughter got a serious injury in her finger and suffered emotional distress because of the incidence. My advise is try to change your plans. if you had to book your stay there ask someone from front desk to send someone to check the room with you before leaving it as it seems there is something wrong going on there then it might end up seeing yourself facing the same bad experience and asked to check ur luggage for a missed bar of soap!!

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and other amenities.
Stayed 3 nights in Sep 2025

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jul 2025

10/10 Excellent

Vincent

Liked: Cleanliness, amenities, property conditions & facilities
BREAFAST WAS A DIVINE EXPERIENCE
Stayed 4 nights in Jun 2025

10/10 Excellent

Lamia

Liked: Staff & service
Shogun restaurant was great The interconnected mall was wonderful and has everything although the neighborhood seems shabby But we had a good time The breakfast was good and the staff were attentive and polite
Stayed 5 nights in Jun 2025

10/10 Excellent

sultan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was OK
Stayed 4 nights in Apr 2025

10/10 Excellent

sultan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was OK
Stayed 1 night in Apr 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb friendly staff. One of the best Intercontinental Hotels I've stayed in
Stayed 2 nights in Apr 2025

10/10 Excellent

kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

The hotel was amazing. Everyone was very friendly and welcoming. I would 100% stay here again.
Stayed 8 nights in Mar 2025