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Hotel Chi Ibal Hu Cancun

2.0 star property
Hotel with a 24-hour front desk, near Cancun Mall

Choose dates to view prices

Hotel Chi Ibal Hu Cancun is in downtown's bustling center, offering travelers a lively base to explore the city. Guests enjoy free WiFi, while the 24-hour front desk provides tour arrangements, ticket assistance, and concierge services to enhance the Cancun experience.

Reviews

5.2 out of 10

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Studio Suite, 1 King Bed

Deluxe Studio Suite, 1 King Bed | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Private bathroom
Wardrobe or closet
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite, 2 Twin Beds

Deluxe Studio Suite, 2 Twin Beds | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, 2 Twin Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Private bathroom
Wardrobe or closet
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Studio Suite, Multiple Beds

Deluxe Studio Suite, Multiple Beds | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Private bathroom
Wardrobe or closet
  • 35 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Deluxe Studio Suite, 1 Double Bed

Deluxe Studio Suite, 1 Double Bed | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Private bathroom
Wardrobe or closet
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
C. 35 Nte. 63, Cancun, QROO, 77513

What's nearby

  • Mercado 23 - 12 min walk - 1.1 km
  • Las Palapas Park - 16 min walk - 1.4 km
  • Plaza 28 - 18 min walk - 1.5 km
  • Benito Juarez Municipal Building - 4 min drive - 1.4 km
  • Cancun Mall - 6 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Mr. Lunch - ‬8 min walk
  • ‪El Pocito - ‬2 min walk
  • ‪Las Tortas de Cochinita - ‬1 min walk
  • ‪Taqueria los 3 Reyes - ‬2 min walk
  • ‪El Picudo - ‬8 min walk

About this property

Hotel Chi Ibal Hu Cancun

Hotel near Cancun Mall
Located close to Ultramar Ferry Puerto Juárez, Hotel Chi Ibal Hu Cancun has plenty to offer. Guests can connect to free in-room WiFi.
Additional perks include:
  • Tour/ticket assistance, a 24-hour front desk, and concierge services
Room features
All guestrooms are individually furnished, and feature comforts such as air conditioning, as well as amenities like free WiFi.
More amenities include:
  • Bathrooms with showers and shampoo
  • Wardrobes/closets and limited housekeeping

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Standard Double Room | Free WiFi, bed sheets
Green Caps Cancún Hospedaje
  • Free WiFi
  • Air conditioning
  • Bar
  • 24/7 front desk
9.0 out of 10, Wonderful, 90 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

Hotel Chi Ibal Hu Cancun Hotel
Hotel Chi Ibal Hu Cancun Cancun
Hotel Chi Ibal Hu Cancun Hotel Cancun

Frequently asked questions

How much is parking?

Hotel Chi Ibal Hu Cancun doesn't offer parking.

What time is check-in at Hotel Chi Ibal Hu Cancun?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Chi Ibal Hu Cancun?

Check-out is at noon.

Where is Hotel Chi Ibal Hu Cancun located?

Located in Downtown Cancun, this hotel is within a 15-minute walk of Mercado 28, Mercado 23, and Las Palapas Park. Séptimo Día Adventist Church and Benito Juarez Municipal Building are also within 1 mi (2 km).

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Hotel Chi Ibal Hu Cancun Reviews

Reviews

5.2
Rating 10 - Excellent. 38 out of 174 reviews
Rating 8 - Good. 22 out of 174 reviews
Rating 6 - Okay. 20 out of 174 reviews
Rating 4 - Poor. 10 out of 174 reviews
Rating 2 - Terrible. 84 out of 174 reviews

4.8/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Jesus Guillermo

Disliked: Staff & service
water and lights went out and they didn’t have a ETA. So had to bird bath before leave so I can catch my flights
Stayed 2 nights in Jul 2025

8/10 Good

Vivia

Liked: Staff & service, amenities
It has sewage drainage issues.the smell was making me ill. The staff was helpful especially Roy he got ita
Stayed 2 nights in Mar 2024

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty place unsafe room door you can't sleep thinking on your security
Stayed 1 night in Aug 2023

2/10 Terrible

Florencia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Nothing to do with the pictures that they show in the web site. It was full of ants and dirty!
Stayed 1 night in Dec 2023

10/10 Excellent

Vivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the smell air smell nasty
Stayed 2 nights in Mar 2024

2/10 Terrible

MARIA DE LUCERO

Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia is complicit in fraud along with the hotel, the photos of the rooms do not correspond to the hotel, and it is very dirty. I asked for my refund due to fraud since they offer what is not and they do not give me
Stayed 1 night in May 2023

2/10 Terrible

Margarita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience I ever had. The hotel was closed when we arrived. We have to wait about 30 minutes outside the door and the neighborhood is not one of the safest. There was ants on the bed so we couldn't even sleep on the bed. The bed sheets were dirty and there was no blankets at all. We try to use the shower and a centipede came out of the drain. We didn't use it anymore since we were afraid more bugs would come out of it. The walls were all dirty and what looked like blood stains. There was blood in one of the garbage can as well. The door did not close properly. Etc. We couldn't even sleep at all. The only reason we didn't leave was because i couldn't get another hotel room right away but we did leave in the morning. Horrible experience!!!!
Stayed 3 nights in Dec 2023

10/10 Excellent

Elvis

Liked: Cleanliness, property conditions & facilities
La habitación estaba perfecta, la atención muy buena
Stayed 1 night in Nov 2025

2/10 Terrible

ERIKA

Disliked: Cleanliness, staff & service, property conditions & facilities
Propiedad muy sucia y en deterioro
Stayed 4 nights in Oct 2025

8/10 Good

Jesus Jorge

Liked: Amenities
Good
Stayed 2 nights in Sep 2025

10/10 Excellent

Jesus Jorge

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Sep 2025

4/10 Poor

Jael

Disliked: Cleanliness, property conditions & facilities
Fuera de la ubicación de Google barrio inseguro tuve que llamar al hotel para llegar al hospedaje dirección incorrecta en Google
Stayed 1 night in Aug 2025

2/10 Terrible

Hortencia

Disliked: Cleanliness, amenities, property conditions & facilities
They didn’t give me soap, no hot water but worse of all, no soap to shower.. no functioning tv, only netflix with a block that wont let you log in.. unsafe area
Stayed 1 night in Aug 2025

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mala experiencia.

Cuando fui, no tenían servicio de luz, asi que no servia el aire acondicionado. Me tube que salir toda la tarde y cuando llegue no habia luz asta el otro dia asi que pase una mala noche con mi pareja. No vuelvo a regresar ahi.
Stayed 1 night in May 2025

2/10 Terrible

Alejandro

Disliked: Staff & service
Cómo es posible que hotels.com
Stayed 1 night in Jun 2025

10/10 Excellent

Sergi

Liked: Cleanliness, staff & service, property conditions & facilities
Alex el recepcionista sobresaliente!!
Stayed 1 night in May 2025

2/10 Terrible

Omar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Malísima experiencia

La habitación muy descuidada, sin seguros en las ventanas o accesos, malas caras y poca cortesía del personal, sin agua caliente, poca higiene, aunque ya había pagado por mi estancia aunque quise cancelar no me dieron opciones así que preferí perder el dinero que la paz de mi familia y me mudé el mismo día a otro lugar
Stayed 3 nights in May 2025

4/10 Poor

Nathalie

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
On ne nous a pas avisé avant la deuxième journée qu'il n avais pas d eau chaude, nous n'avons pas eu de la semaine obligé de prendre des douches froide, 3 jours à pas pouvoir dormir avant 2h pcque le monde dans l établissements fesait le party, j ai avisé et rien n'a été fait pour qu'ils arête. Et un employé au travail bureau avant aucun sourire aucune façon air bête... Je vais demander un dédommagement de pour les inconvénients vécu
Stayed 7 nights in Apr 2025

6/10 Okay

RICARDO

Habitación sucia
Stayed 1 night in Feb 2025

4/10 Poor

RICARDO

No hubo limpieza de la habitación
Stayed 1 night in Feb 2025

6/10 Okay

RICARDO

No tiene elevador, instalaciones sucias.
Stayed 1 night in Feb 2025

4/10 Poor

Tadeo Yahir

Disliked: Cleanliness, staff & service, amenities
Sucio sin servicio a internet no ay que ver Sucio el aria de baño tuvimos que limpiarlo por higiene sin colcha sin internet
Stayed 1 night in Nov 2024

4/10 Poor

Oli

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las imágenes mostradas en su página son totalmente falsas, pésimo servicio
Stayed 4 nights in Oct 2024

8/10 Good

Ernesto armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar bueno para descansar sencillo pero muy bien sin ruido al rededor
Stayed 1 night in Sep 2024

2/10 Terrible

hector

Disliked: Cleanliness, staff & service, property conditions & facilities
Las fotos de la publicación no corresponden con las habitaciones está sucio, instalaciónes descuidadas olor a cigarro y mugre
Stayed 1 night in Aug 2024