"I just stood here and I experienced a rodent of some sort stuck in the box where the dishes were placed for room service to come clean up. At first they told me they came to clean it up until I demanded a new room. Then they stole money from my room and tried to act as if I left it there for me to tip them…. Overall I had a horrible experience, I was reaching out to Customer service regarding every issue and they would take their time with responses. I also paid for excellence club, they don’t...

"Beach was nicely kept, property was very clean"

"Awesome"

"Me encantó conocer al personal de hotel muy amable, Lulu cuidando a los niños es la mejor, Kevin y domingo ambientando el hotel, son los mejores ✔️✔️ Angel en el bar de la alberca y su compañero muy amables y lindas personas, no recuerdo el nombre en el bufet pero había mucha gente amable ☺️"

"this was not what I expected. The grounds itself were beautiful but the honeymoon suite was not as expected. My deck where my so-called private pool was all broken down where my husband stubbed his toe and my flip-flop got stuck. It was not what we paid extra for. You don’t really have your own private pool as you could see right next-door to your neighbors and there are rooms on top of you that people can just look down and talk to you. I will say that the staff there are very, very nice and...

"Excellent Resort, especially all the excellence club amenities"