"Location is pretty good but is definitely a climb coming back from fisherman’s wharf and cannery row. Rooms need updating; for example, our bathroom window was broken and taped closed. Breakfast was good and a generous amount of food. Staff was friendly and welcoming. Idea for customer service improvement - omit the early check in fee; if there is room availability and it won’t affect your business financially, letting your guests check in early is tremendously helpful and a huge relief after...

"There were only two towels in the room upon arrival for a family of four. Had to go get more. There was no trash can in the room. No shampoo, conditioner, or body wash provided. Also, no soap holder of any kind in the shower. So all your stuff has to sit on the shower floor. Shower water has to run for almost ten minutes to get luke warm water. Dial was on full hot the whole shower time and never got anywhere near what a normal person would consider hot. Bathroom was very small overall. ...

"a"

"Nice property. Easy to get to. Food nearby. Easy to get to the aquarium. Easy checkin and out. "

"The room was very spacious and included a kitchen, which was exactly what we were looking for. The bed was very comfortable, and the fireplace was a nice feature, especially since a storm came in and the weather was cooler. The windows and patio faced residential homes, and the area was very quiet, which we appreciated. There were some operational and maintenance issues. The televisions were difficult to use, as the channels could not be changed easily. The manager on duty replaced a missing...

"Clean room and staff"