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Hotel Cartagena Dubai

4.0 star property
Beach hotel with outdoor pool, near Bocagrande Beach

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Located close to Bocagrande Beach and Castillo Grande Beach, Hotel Cartagena Dubai provides a nightclub, a poolside bar, and a rooftop terrace. With amenities like sun loungers and a beach shuttle, this hotel is the perfect place to soak up the sun. For some rest and relaxation, visit the sauna or steam room, and indulge in a body treatment, a facial, or a manicure/pedicure. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a playground.

Reviews

6.4 out of 10

Popular amenities

  • Spa
  • Bar
  • All inclusive
  • Parking included
  • Breakfast available

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Standard Room

Premium bedding, minibar, in-room safe, desk

Standard Room

Highlights

Soundproofed
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Minibar
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Ocean View

Superior Ocean View | Premium bedding, minibar, in-room safe, desk

Superior Ocean View

Highlights

Soundproofed
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Minibar
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | Premium bedding, minibar, in-room safe, desk

Junior Suite Ocean View

Highlights

Soundproofed
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Private bathroom
  • 43 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Master Suite Ocean View

Master Suite Ocean View | Premium bedding, minibar, in-room safe, desk

Master Suite Ocean View

Highlights

Soundproofed
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Private bathroom
  • 55 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 3 King Beds

View all photos for Double Room Standard with Air Conditioning

Premium bedding, minibar, in-room safe, desk

Double Room Standard with Air Conditioning

  • 25 sq m
  • Sleeps 2

View all photos for Twin Room Superior with View

Premium bedding, minibar, in-room safe, desk

Twin Room Superior with View

  • 25 sq m
  • Sleeps 4

View all photos for Standard Twin Room

Standard Twin Room | Premium bedding, minibar, in-room safe, desk

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Minibar
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Twin Room

Superior Twin Room | Premium bedding, minibar, in-room safe, desk

Superior Twin Room

Highlights

Soundproofed
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Minibar
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room Superior with View

Premium bedding, minibar, in-room safe, desk

Double Room Superior with View

  • 30 sq m
  • Sleeps 3

View all photos for Suite Junior with View

Premium bedding, minibar, in-room safe, desk

Suite Junior with View

  • 45 sq m
  • Sleeps 4

View all photos for Suite Master with View

Premium bedding, minibar, in-room safe, desk

Suite Master with View

  • 55 sq m
  • Sleeps 6

View all photos for Twin Room Standard with View

Premium bedding, minibar, in-room safe, desk

Twin Room Standard with View

  • 20 sq m
  • Sleeps 3

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About the neighborhood

Map
Cra 1 No. 9-82, Bocagrande, Cartagena, 130001

What's nearby

  • Bocagrande Beach - 2 min walk - 0.2 km
  • Plaza Bocagrande Commercial Center - 8 min walk - 0.7 km
  • Castillo Grande Beach - 20 min walk - 1.7 km
  • Clock Tower - 5 min drive - 2.1 km
  • Cartagena de Indias Convention Center - 5 min drive - 2.1 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 18 min drive

Restaurants

  • ‪7 Cielos - ‬6 min walk
  • ‪Crepes & Waffles - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Morena Marisqueria - ‬1 min walk
  • ‪Restaurante Arabe Internacional - ‬5 min walk

About this property

Hotel Cartagena Dubai

Upscale family-friendly hotel near Bocagrande Beach
Located close to Castillo Grande Beach and Cartagena de Indias Convention Center, Hotel Cartagena Dubai provides a nightclub, a poolside bar, and a rooftop terrace. This hotel is a great place to bask in the sun with sun loungers and a beach shuttle. For some rest and relaxation, visit the sauna or steam room, and indulge in a body treatment, a facial, or a manicure/pedicure. In addition to a coffee shop/cafe and a playground, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool and a children's pool, along with sun loungers
  • Free self parking and extended parking
  • Buffet breakfast (surcharge), a free shopping center shuttle, and smoke-free premises
  • A 24-hour front desk, luggage storage, and concierge services
Room features
All 244 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Showers and free toiletries
  • 40-inch Smart TVs with satellite channels
  • Full-sized refrigerators/freezers, daily housekeeping, and desks

All inclusive details

All-inclusive room rates at Hotel Cartagena Dubai are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge) up to 3 m
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Free shopping center shuttle
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free extended parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: COP 45,000 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Gym
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference center (1,615 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • On the waterfront
  • Pool loungers
  • Rooftop terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 30 floors
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2018
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: COP 100000

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 12 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 45000 per person
  • Airport shuttle fee: COP 90000 per room (roundtrip)
  • Late check-out fee: COP 100000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cartagena Dubai
Hotel Cartagena Dubai Hotel
Hotel Cartagena Dubai Cartagena
Be Live Experience Cartagena Dubai
Hotel Cartagena Dubai Hotel Cartagena

Frequently asked questions

Does Hotel Cartagena Dubai have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Cartagena Dubai pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Hotel Cartagena Dubai?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Cartagena Dubai?

Check-out is at noon. Late check-out is available for COP 100000 (subject to availability).

Does Hotel Cartagena Dubai provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 90000 per room applies.

Are there all-inclusive benefits at Hotel Cartagena Dubai?

Some rate plans available at this property are all-inclusive.

Where is Hotel Cartagena Dubai located?

Offering direct access to the beach, this Bocagrande hotel is in the entertainment district and within 1 mi (2 km) of Bocagrande Beach and Castillo Grande Beach. Clock Tower and Cartagena de Indias Convention Center are also within 2 mi (3 km).

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Reviews

Hotel Cartagena Dubai Reviews

6.4

7.0

Cleanliness

7.8

Location

7.0

Staff & service

6.8

Eco-friendliness

6.2

Property conditions & facilities
Rating 10 - Excellent. 133 out of 522 reviews
Rating 8 - Good. 103 out of 522 reviews
Rating 6 - Okay. 103 out of 522 reviews
Rating 4 - Poor. 72 out of 522 reviews
Rating 2 - Terrible. 111 out of 522 reviews

Reviews

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful places to stay with the family
Stayed 7 nights in Jul 2025

2/10 Terrible

Jean Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very deceptive and price insane

Very deceptive, compared to the photos… Breakfast impossible in a four stars with so bad and rare products! The room rate (for foreigners only? The visitors were exclusivy colombians)) is insane compared to this old hôtel… The day before, we paied less for a stage in the Hilton of Santa Marta, with high standarts and amazing buffet…
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great location! The girl at the little desk on the side of the lobby who set us up with the boat adventure to Ibiza island was amazing. She was very knowledgeable, she recommended us to visit this place. She was right! we had a wonderful time.
Stayed 2 nights in Apr 2025

2/10 Terrible

AIMEE

Disliked: Cleanliness, property conditions & facilities
People are really friendly, nice and very helpful but the Hotel wasn't the best experience, serious problems with Air conditioning, and after they moved us to another room, second didnt have hot water, based on the pictures, I was expecting better quality overall.
Stayed 3 nights in Jun 2025

10/10 Excellent

Sonia Paola Armas

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 18 nights in Mar 2025

8/10 Good

Ryan Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice overall.
Stayed 7 nights in Mar 2025

6/10 Okay

Rafy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The ocean views are amazing, the breakfast is good and they have fair variety, but on our first night the hotel had no running water and we were stuck before our tour. We contacted reception and they kept lying until they said that the entire area had no running water. That is wack because a hotel is supposed to provide 24/7 water. Would stay there again? It’s a no from me due to that inconvenience.
Stayed 2 nights in Jul 2025

2/10 Terrible

Fabian De

Disliked: Cleanliness
I left the premises couple minutes after check in. Still waiting from Expedia response regarding case 8471137
Stayed 3 nights in Jun 2025

10/10 Excellent

Gachekim

Liked: Cleanliness, staff & service, property conditions & facilities
Great place love it
Stayed 4 nights in Feb 2024

4/10 Poor

MATTHEW

Disliked: Cleanliness, amenities, property conditions & facilities
My jewelry went missing here. Property advertises amenities that are falling apart. Cheap vibes here. They will nickel and dime you wherever they can. For example, you’ll pay $45USD per person if your family stops by during the day.
Stayed 3 nights in May 2025

6/10 Okay

Erika Maria Veloz

The pool was dirty people left bottle and cup onside the pool the pool chais and furniture were dirty and old
Stayed 4 nights in Jun 2025

10/10 Excellent

Joaqin

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect , staff was amazing
Stayed 3 nights in Apr 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and convenient easy to get to from the airport staff is excellent would come back there anytime I'm visiting.
Stayed 3 nights in Sep 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, breakfast was good, probably is ok, rooms are nice.
Stayed 1 night in Feb 2023

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice time there
Stayed 3 nights in Jun 2023

6/10 Okay

Gina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated. Lack of staff. Low light in some areas. Theme was something of the 90s. Felt more like the old Luxor hotel in Las Vegas
Stayed 1 night in May 2025

2/10 Terrible

Leonor

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible bad
Stayed 2 nights in May 2025

6/10 Okay

Van

Disliked: Amenities, property conditions & facilities
It’s all inclusive but it’s a lie, very limited hours, menu and space. It is not a all inclusive hotel as they charge for. I would not come back again
Stayed 3 nights in Apr 2025

10/10 Excellent

salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, everything was at walking distance
Stayed 5 nights in Oct 2022

10/10 Excellent

Alister

Liked: Cleanliness, staff & service, property conditions & facilities
I like the ocean views from the room and also the pool area was nice
Stayed 5 nights in Jan 2024

6/10 Okay

Cordell

Liked: Cleanliness, property conditions & facilities, room comfort

A Very Nice Hotel

It was nice and clean andnthe service was on point
Stayed 3 nights in May 2024

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You feel like you home ,love you guys for your great services
Stayed 2 nights in Jul 2024

10/10 Excellent

Rubén

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area where the hotel is located
Stayed 6 nights in Sep 2023

10/10 Excellent

Josie-Elise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming from USA, Virginia.. THIS IS AN IDEAL STAY HOTEL!! Perfect!!
Stayed 2 nights in Jul 2024

4/10 Poor

LAURA

Disliked: Staff & service, amenities, property conditions & facilities
The hotel is in a great location close to everything. The room we stayed had a great ocean view. But we had bo hot water, the a/c only worked partially, the electric and USB outlets didn't work, we couldn't call to report these problems became our phone didn't work either. We reported all of these at tbe front desk but nothing was done about it in tbe 2 days we stayed.
Stayed 2 nights in Feb 2025