Disappointing Stay – Poor Management & Construction Issues
We stayed in Villa 4 and were never informed about construction at Villa 3, right next door. On our first night, hammering continued past 10 PM. I messaged the hotel via WhatsApp, but they never responded. The next night, it happened again, and I had to go to reception before anyone told them to stop.
The next morning at 8 AM, the hammering started again. With three nights left, we asked for a refund for the last two nights, but the hotel refused. The boss denied the noise ever happened, implying I was lying—good thing I recorded it! She also lied to her staff, saying she had spoken to me when she hadn’t.
The outdoor bathroom was covered in dust and paint from next door. The pool was always dirty with leaves, bird droppings, and bugs. At night, bats flew around the pool, feeding on the insects.
The food was overpriced and mediocre, with a limited menu.
The only positive was the staff, especially Jesús, who went above and beyond.
We left early to stay in the city. While we got a small food discount thanks to my audio recording, this was a terrible experience.
I do NOT recommend this place unless major changes are made.
