6/10
I booked the room as a gift to my parents and paid online. The front desk staff advised me of different information regarding payment. Initially I was told they would use the card on file but when my parents arrived they asked them to pay. I called to question this and was advised they needed a physical card or for me to fill out an authorization form to use the card on file. I was told it would be sent via email. I never received the form via email which resulted in me having to drive to the hotel to process my payment. Once there, the inconsistencies and inconveniences experienced were dismissed. Additionally, my parents had to change rooms during their stay due to the sheets being dirty and the shower leaking. I was very disappointed as I had anticipated a much better experience for them. I also never received the receipt for the stay even after verifying the email it should be sent to upon checkout. I will not go back or recommend anyone to stay here.
Raven
أقام ليلة واحدة (1) في شهر مايو عام 2025
