Disappointing Experience with Front Desk "Manager"
I was very disappointed with the hospitality at the Country Inn & Suites by Radisson in Charlottesville, Virginia. Upon check-in, I arrived with four friends and had booked two rooms for our group. One of my friends stepped up to the counter first and gave her last name, and I simply added that the reservation might be under my last name, since I was the one who booked both rooms.
To my shock, the gentleman at the front desk turned to me and said I was being extremely rude. I was confused and asked why, and he replied that he was helping "the other lady," not me. I calmly explained that I had booked the rooms and thought they may be under my name, which is why I spoke up. He responded by saying he didn't care and that I was being rude to "the other lady" by cutting in front of her — despite the fact that we were literally standing side by side, checking in together. All four of us were stunned.
My husband then asked to speak with the manager — and unbelievably, the man claimed he was the manager. If this is truly how management treats guests, it’s incredibly disappointing. None of us were rude in any way; we were just trying to check into the rooms I had already reserved.
I’ve stayed at many Country Inn & Suites locations and have never had an experience like this. Hospitality and professionalism should be the bare minimum, especially from someone representing the hotel as a manager. Sadly, this enc