Absolutely horrendous experience. As soon as I walked in I saw the room was in a grim state. There were stains on the comforter sheets, the walls had dark drippings from water, and the bathroom looked infectious. At 12 AM, I went to go to sleep, and when I lifted the top sheet, many bedbugs scurried away. I caught one in a ziplock bag to examine. Indeed it was a bedbug. There was no one in the hotel available to help. So we left at 2 AM to find a new place to stay. As I left the hotel I saw huge roaches scurry away in the walkway. The next day, I stopped by to ask the hotel staff for a refund. They refused. The manager was in Bangkok and told me she would give me a refund if I didn't leave a bad review. The staff was horrible. The receptionist told me that she wouldn't give me my key deposit refund because I had to come back and return the key during the scheduled check-out time, instead of a day early. I told her I already left and she told me she wouldn't give me the keys still, until the day that I'm supposed to leave. I called the tourist police and finally she had to give me back the deposit, but refused to refund me for the night's stay. She and the manager behaved horrendously and unethically. Thankfully, Expedia gave me back a refund in the end. Avoid this place at all costs. I have much more recordings, photos, and videos of everything I've said if anyone needs proof.
