"Front desk staff was not very helpful on check in and to check out. No maps of property available and no map given with directions to Santa Fe downtown. I found a map on the on the free brochure section. I also can not believe that a resort this big has only one luggage cart at the front door."

"Parking is more than $30 per night. On Expedia it said “self parking” but did not specify the charge. Every morning there was a very loud noise that woke me up. I don’t know if it was construction or what it was but it was very loud. The rooms had water bottles with caps that needed a bottle opener but no bottle opener available. I took my bottles to the front desk and Fasil (not sure if I spelled his name correctly) was kind enough to open them. He was the only one who greeted me every time and...