"Dirty glasses and stained towel,beds were horrendous, might as well have slept on the floor. We were also given the wrong information about bus pick up by check in guy so we missed it and had to pay for a cab"

"Staff we very welcoming and friendly. The customer services throughout our stay was exceptional. All areas of the hotel were lovely, it was a shame about our room. Our room looked a little tired and needed a little revamp, also a little dusty. "