"The location of the property was the only thing that appeared to be valid. The room itself did not match any of the pictures. The view was definitely not of anything you could see outside. There was a courtyard as part of the basement you are staying in a basement flat when you rent this apartment. The baseboards are unfinished even the countertop is unfinished. The floors are so dirty. It caused the white towels to become black and dirty. We were able to see where they kept the 'clean' towels...

"Was not able to check into the property as there was no one there. I wasn’t given the access codes to the property before arrival and when I tried to contact the company over a few hours no one responded. They eventually did but by that time I had already booked another property and didn’t go back."

"I was denied entry because I did not bring my passport. I contacted Bob as I have a screenshotof my passport but he said he wants the physical passport. I left and joined my reunion with my friends from US. Then boarded my train late at night to go home. And then I received a message Bob sent a link. Too late. I was claiming a refund, it was already 2 days I havent heard from him nor hotels.com who said they will sort it out. Still waiting."

"Biggest issue is the two single rooms can't lock their patio doors. While I concede the patio is below ground level and would be hard to reach it still means the appartment is accessible from the outside and leaves people in those rooms nervous. I contacted the host during the stay and got no response about this. The overall cost of the room (given it has 3 bedrooms) is reasonable."

"Brilliant stay"

"The property is convenient when it comes to transportation and groceries."

"Great location 2min walk from the station. The rooms are showing its age, but everything functioned well. Overall, good value for money with the daily change of towels + kitchen + good shower strength. Staffs were helpful carrying our luggage. The fridge could do with repairing as not so chilled."

"The location was fantastic - it was on a very quiet side street only a couple minutes walk from restaurants, the tube and a supermarket. The staff were friendly, and always willing and able to help. The room was basic, but had working air conditioning and a very convenient kitchen area, with an oven, microwave, and refrigerator, which all came in handy. The bed wasn’t the most comfortable, but everything else was great."

"Good customer service (I had to extend my stay but change rooms, the cleaning staff moved by baggage between rooms for free). Overall clean and well maintained. The only warning I have is that the heat build up is pretty bad in the rooms and there is no air conditioning, just windows that you can open and a fan provided. I would recommend it for the cooler months but avoid it come mid June through September."

"Go here if you want to be scammed out of your money and treated like an animal."