We booked the best room (Penthouse 2 Bedroom Pool View Jacuzzi) for our honeymoon, but it turned out to be the worst night of our honeymoon. Here's why :
- jaccuzi (dirty, no hot water => noting the hot water problem the staff said at the beginning that they would solve the problem but they could not solve it so they said that it Never had hot water and their jaccuzis only work with cold water.)
- No hot water even in the shower. We had to wait over an hour for another technician to come. In the middle of the night, they decided to change rooms.
- very low flow of water coming out of the shower. You cannot turn on the water for the shower and the bathtub at the same time otherwise you will have almost no water coming out of them.
- Infrastructure (elevator, corridor, hotel in general in poor condition)
- The kitchen is completely empty (no cutlery, pan, plates or anything => Impossible to use the kitchen)
- Rude and disrespectful staff (as I was talking to one of the staff, she leaves the room mumbling something in Thai)
- lots of cobwebs
- a dirty room
Worst of all is that they never offered anything to make up for the bad service and amenities. It was a real nightmare. I strongly recommend to STAY AWAY from this hotel!
