Had 3 reservation room, 204 room blinds were broken and sun was shining in at 7 a.
Room 212 blinds and air conditioner was not working and room was hot. For breakfast There was a waffle machine but no ingredients to make the waffles. I understand that there might not have been waffles for that day, but they could pick up the machine, so people don’t think that there is waffles when there isn’t any. Awesome I understand it. It was in Mexico. And maybe they were trying to show us Mexican food, but maybe you should have other selections other than beans and spicy pork chicharrones, I don’t eat pork, so maybe they should’ve had another selection for people that can’t eat pork,. They did offer yogurt with fruit, fruit was fresh. Orange was excellent but coffee was cold.
I have stayed at Hampton property in the USA many times and have never had these issues.
Also there was not a coffee machine in the room.
Front desk staff was very pleasant and apologize for all of these issues, but I know it was out of their hands