Formal Complaint Review
I am extremely disappointed with my recent experience in Coron, specifically with Vienna Hotel. We initially booked this hotel because of its advertised bay view, proximity to the beach, and its location just a few miles away from key attractions. However, upon arrival, we were shocked to be taken to a completely different hotel, Venus Hotel, located in the town center—nowhere near the water and without any bay view.
This was an unacceptable bait-and-switch. The new location not only failed to meet our expectations, but it also added unnecessary expenses to our trip. Since Venus Hotel is far from the places we wanted to visit, we had to pay significantly more for transportation. Adding insult to injury, even basic amenities came at an extra cost—100 pesos per towel to use while staying at the hotel, which is both absurd and unjustifiable.
This is not the experience we were looking for, and it’s a stark contrast to the promises made by Vienna Hotel. If they could not accommodate us as booked, the least they could have done was transfer us to a comparable hotel with a water view or something better—not something far worse.
I will never recommend Vienna Hotel to anyone. Their handling of the situation was unprofessional and misleading. This experience deserves zero stars. Avoid this hotel at all costs—worst experience ever!
