4/10
I am writing to express my profound disappointment with the service and treatment my partner and I received during our stay at the your Britannia Hotel from Friday, May 23rd to Monday, May 26th, 2025. Our experience was marred by several issues that need to be addressed.
Firstly, we encountered rude and discriminatory behavior from a particular (he was even worst with his rudeness and disrespectful behavior last night (Sunday - all I wanted was 2 cups because they had been taken away when I complained how dirty everything was and I left them outside the door in the day time - returning to our room with zero cups - no toilet all weekend - I had to beg and keep walking to reception to get toilet roll - totally not acceptable!!! Toilet roll surely you provide toilet roll whether there is house keeping or not and I should not be made feel like an alien and uncomfortable as a guest, asking for toilet roll - that is wrong) night receptionist on duty during our stay. His attitude was particularly/very unacceptable, and we felt that our requests were dismissed in a manner that suggested bias against us due to my partner being Polish with a beard and my being Black.
Additionally, the facilities were not up to standard. Despite understanding that housekeeping might be limited during the bank holiday, basic necessities like towels were refused, and we were denied additional supplies despite our room not being serviced. The lack of communication about the wedding event, which resulted
Carole
أقام 3 ليالٍ في شهر مايو عام 2025