"Terrible pillows, AC seems to barely work in the room. Cleaning service was difficult to use and only on request. Would not stay again."

"Very cheap rooms. Very uncomfortable. No closets, no night stand, not a single lamp or light in the room above eye height, very dark at night. Open place to hang clothes, that's it. This is ABSOLUTELY not a 4-star hotel. The room is 2-star level. Location is very subpar also - too far from center of town. Breakfast is OK. Some in the staff are very unhelpful - our AC didn't work for a full day (it was so uncomfortable), yet they first refused to do change our room when they couldn't fix it. Only...

"We had a lovely stay at the Arcotel Castellani. The room looked to be recently decorated was clean, spacious and had a lovely view of the mountains. Air con, tea, coffee and water was provided along with general toiletries in the bathroom. Check in and out was easy and they stored our luggage so we could explore after check out time without carrying bags around. It is about a 20 minute walk into the old town (a straight walk) but a number 3 or 8 tram will also take you there in 15 minutes. ...

"Das Zimmer war sehr schön, das Bett super bequem. Einziges Manko, am ersten Tag funktionierte das duschen mit warmen Wasser, es musste aber lange laufen bis es warm wurde, am zweiten Tag blieb das Wasser jedoch kalt. Wir wussten nicht wieso. "