"Check in was a nightmare. When we arrived, the person on duty could not log into the computer because her password had expired. We had to wait until she could locate another staff member who needed to be woke up to check us in. We then got assigned to a wrong type of room. We paid extra for a 2 queen bed room and was assigned a king bed room. We got reassigned to another room but discovered upon entering it that it was already occupied by another guest. That was traumatizing for all of us....

"This website sent me to a hotel that was under renovation and not in service. I arrived at 11:30 pm. It took a half hour to reach a customer service person. And then another half hour for that person to Not reach the hotel! Because it wasn’t in service!!! Ridiculous!!!!"