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"Gutes Frühstück. Nettes Personal"

"Venlig og imødekommende personale, god morgenmad. Tæt på mange seværdigheder"

"Convenient "

"Had to unfortunately cancel our accommodation due to a family matter, meaning we couldn't travel. Explained this to the hotel, but there was no consideration of this. In fact, they didn't even reply. Very disappointed at lack of communication/care. "

"I was charged higher than the booking price at the property (chose payment at property) The room had this stuffy smell and the shower wasn't so clean."

"Some of the staff is not really nice to customer and can’t speak English"

"This is one of the best hotels that I have stayed. It has plenty of character. The staff are fantastic, the hotel is spotless. The resturant is very good. Should I return to Wernigerode, I will be staying here."

"Reception and restaurant were new - rooms were showing a lot of age, peeling paint on bathroom doors, no fan in bath, elevators out of service. Overall too old for the high price…"

"Should have been told it was not a hotel. Difficult to check in. Did not receive how to get Key to room instructions before I arrived or instructions on how to check out. Room had a kitchen but no silverware/utensils. I got to the address and wandered around for a half an hour trying to figure out how to get into my room or even where my room was after flying for 14 hours. Luckily I found a cleaning person in a nearby room who helped me find a key to get into my room. I had no one I could contact otherwise."