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"We were horrified that lift was not available between 20.00 to 08.00. On arrival heavy cases had to be lifted up winding stairs and on departure down winding stairs. We were disappointed a sitting room was not available between 20.00 and 08.00. We understand that at Midsummer the above 2 facilities were unavailable for longer periods. We were surprised we had to pay our bill on arrival rather than on departure day."