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"The staff was friendly. They put us in a regular room when i booked a suite. There were lights out. We got dog hair on our belongings from not being vacuumed well and ants in the bathroom. "

"Quiet comfortable room"

"Charming house, well stocked, met our family’s needs. The host had excellent communication. I would highly recommend this property."

"Everything that we needed was provided. Property well maintained and clean. This was a very good place to relax and recharge."

"The house was clean, the kitchen well equipped and I appreciated the attention to detail - paper towels, soap, shampoos, facial tissues, etc. My host replied promptly to questions and went over and above with accommodations. This was a wonderful place to stay!"

"Everything provided as listed. House was clean and met our needs. Check in and Check out very simple. Communication with host was very good! Great location, not far from RIT. "

"This was such a comfortable space . Super clean , everything we needed was there . Our host checked on us to see if there was anything we needed. I come to this town a few times a year, we will definitely be back ! Thank you . "

"The room is what we expected loved the bathroom And the room Was clean and the service was exceptional "

"One of the very best hotels I’ve ever stayed at. The place itself was beautiful, the atriums really set the peaceful vibe. The indoor pool was the real reason we picked this place and it did not disappoint! The staff was beyond welcoming and helpful. This will be our pick every time in Rochester!"

"I don't know why but I was supposed to pay a check in but they had already taken the money off my credit card before I got there. To this date they still haven't refunded day $50 security deposit and I can't reach anybody to talk to with about it. I don't know what cleaners they use but it is not a very pleasant smell overall for the short money it is equivalent to a pay by hour motel in an inner city."

"Rooms are specious clean and kitchen is good. Do not expect any assistance from the staff, they don’t even pick up calls. I was told that if I needed fresh towels, I had to carry the used ones to the front desk myself. Housekeeping was only offered once during a 7-day stay, and that too only after I asked. There were also numerous instructions about disposing of our own trash."

"The nice suite. We only stayed ine night. The breakfast was of poor quality as are all hotel breakfasts. We always go out to eat. The staff person at check-in did not mention the breakfast nor time of breakfast. We asked to ckeckin 45 minutes early and ibformed room was not ready. Came back at 3:01, and agin ibformed room wasn't ready. After finding out I was a member all of a sudden the room was ready."

"The staff was very nice and helpful. Very friendly people. The outlets in my room didn’t work, except by the sink and by the bed. The outlet in those lamps did not work at all. Also, the microwave in the coffee maker were not plugged in when I looked to see if there was an outlet near them now that coffee maker and microwave was on display like if it was Walmart because I couldn’t use them. However, I move the microwave and plugged it in to the outlet by the bed that was in the wall. Breakfast...

"Parking can be an inconvenience and spacing a little tight. Breakfast sometimes late. Staffing not always helpful."

"Good location to highway"

"Watery orange juice was yellow. Pot smell was ridiculousy present thruout hotel, only two working elevators were broken one day, other times was only one working elevator, hot water in lobby not hot for tea, had to nuke it in room, appliances dirty. Kids running up and down hallways unsupervised. Bring your own cleaning supplies. "

"The hotel and staff were wonderful! We planned a trip to The Strong Museum which is literally right next door. It was all by 1 minute walk, best location to visit this museum - specially with small children. The breakfast options were good and food was delicious, something for everyone."

"Breakfast was extra and so we decided to pass at $16 a person. Toilet leaked and ran constantly. Halls smelled like Marijuana and pool area not clean. Overall incredibly disappointing."

"Enjoyed our stay. Great location to activities "