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"My room was very tired and not in keeping with the brand expectation. My carpet had a very large burn or threadbare spot. The bathroom was older and not the cleanest. Staff pleasant."

"sehr gute Lage, wenn man früh zum Flughafen muss, super Frühstück"

"We had a wonderful two-night stay at Down Hall and honestly couldn’t have asked for a better experience. We were there as a family to celebrate a very special occasion, our family engagement party, and everything was just perfect. The hotel itself was beautiful, our room was lovely and comfortable, and the staff were absolutely fantastic. Everyone was so welcoming, friendly and helpful, which made our stay even more enjoyable. Nothing was too much trouble, and we really appreciated how well...

"No staff to be seen, itchy/dusty bedsheets and loud building work in the room opposite (fully smashing apart furniture/walls) so didn’t sleep"

"The room was in poor condition. Cracked tiles, no bin, no toilet brush, stained napkins and I found multiple hairs around the room. Not worth the money that I paid and won't be staying again."

"We stayed here last weekend to celebrate my mum’s 65th birthday and had such a lovely time. The hotel was beautiful, very clean and comfortable, and all the staff we met were friendly and welcoming. I had emailed beforehand to mention that we were visiting for my mum’s special birthday, so I was a little disappointed that there wasn’t a card or small acknowledgement in the room. We’d also booked a table in the restaurant for her birthday dinner, but unfortunately the booking hadn’t made it onto...

"No air-conditioning. (Just in case you need it.) A fan was supplied in the room and like the room could do with a good clean. Dresser glass top you could see the dust laying on top. Chair provided also had food remains, hair and dust from previous guests. Bed matress should have been retired many ,many guests ago. Springs digging in and undulating as lay. Bathroom was comparatively clean but also like the rest of the room very tired in appearance. Car park can be a little cramped, and can make...

"Lovely simple place, very clean with full breakfast, toast and cereals included. Nothing fancy but perfectly good. Very friendly and helpful receptionist and bar staff. Good size room with very comfy bed, bath and shower, hairdryer and blanket. But someone doesn't know how to put a sheet on a bed. Lol Quiet area - on a Tuesday night. Free parking till 8am one road away on Tyler Ride road. I would happily come again."

"We had the misfortune to arrive at Best Western hotel to find our booking had been cancelled we had to rebook room. The Receptionist was very helpful and managed to book us into a ground floor room When entering hallway to room it was freezing because all other rooms were being renovated with the one room opposite door was open with no window in frame we were unable to process heating system which had a very complicated remote control the receptionist who was extremely help sorted it all out...

"Such a cute lodge to stay at. Very clean room, and the attendant was super helpful in getting me to my room and recommendations on how to get to the airport! Would love to stay here again."

"Great stay. Thank you"