We stayed at SpringHill Suites in Southfield, MI from May 28–31. Despite being longtime loyal Marriott guests, this was by far our worst hotel experience.
On our final night, we were surrounded by large groups of unsupervised guests in neighboring rooms and overhead, creating constant noise well past midnight. Despite reporting the issue to the front desk twice, it was not resolved. One staff member even stated she was alone and couldn’t help, while security stood by without intervening. After 2:00 AM, we were moved to another room.
The disturbance continued outdoors, with yelling and shouting late into the night. The next morning, we returned to our original room to pack and encountered evidence of substances and concerning items left in the hallway.
The room itself was in poor condition: a tipping mattress, broken phone, faulty bathroom fan, and a poorly placed TV blocking the window. We were also placed in an accessibility room, which was not appropriate for our needs.
This experience raised serious concerns about safety, supervision, and maintenance. We do not plan to return and hope the hotel takes meaningful steps to improve.