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"Jeffrey was the best host. This is a beautiful property which is obviously lovingly maintained. The building is so pretty and has multiple sitting areas outside of your room (which was also great). I have dietary restrictions and Jeffrey and others made sure to have snacks for me to enjoy during the wonderful nightly happy hours and delicious options for breakfast. This area was also fun to explore and Jeffrey gave us very good pointers on where to go."

"I love this hotel!"

"The hospitality at Linden Row Inn was super - the staff I met were very kind and made me feel very welcome. The property is beautiful - it has lovely courtyards and a sweet house cat. The rooms offer charm, character and comfort. I truly enjoyed my stay in this unique boutique hotel."

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."

"Comfortable, friendly and helpful staff"

"Very nicd hotel in downtown Richmond. Close to many good restaurants, and some fast food chains. The property si very clean and the staff is very professinal and courteous. This was just a three-night trip, but I'd come back and stay again at the OMNI."

"I was able to check in several hours early, the staff was super friendly and gave restaurant suggestions and a map of town. Building and room was clean and secure. Had a very pleasant experience. Definitely recommend."

"I’m disabled and staff helped me with their wheelchair"

"For the price we paid, the amenities did not meet our expectations. Breakfast was not included, and not even complimentary bottled water was provided. There was no on-site parking available, so we had to park on the street. Additionally, the beds were very small and uncomfortable, which made it difficult to get a good night’s sleep. Overall, we expected a much better experience for the price"

"Very nice hotel the parking is not free"

"The staff was exceptional, great hospitality! The room had several minor issues, shower door didn’t stay closed, vanity was missing a leg, power bank on one side of the bed didn’t work, a random ballon was on the ceiling(granted we didn’t notice it one of the staff did while trying to get the power bank to work) bar and restaurant was out of multiple items."

"We were there for 6 nights our beds were never changed there was blood splatter on the bathroom wall, rust all in the shower. Trash was only taken out once and no liners in trash cans. We had to go to customer service 4 times to get our own towels, wash clothes and toilet paper. Room was never vacuumed or swept the sink was dirty when we arrived and there was hair all over the floor. Only one elevator worked and the parking garage leaked all over when it rained. I have always stayed with IHG and...

"My flight got cancelled so i had to book a room for a night. The pictures online make it seem so updated and modern. So I reserved this hotel. In reality, the hotel is old and outdated. It looks like they are trying make renovations, but its not even close. The hotel is dark and smells like musty carpets. The dining area was presentable, but the waitresses were not friendly. It was almost if I was bothering them when I asked what was good the eat. The food itself was ok but nothing great...

"Great location and new rooms, highly recommended"

"Everyone here is absolutely amazing. They welcome you with such wonderful attitude. the breakfast selection is awesome. the rooms are clean and so comfortable."

"Everything was perfect we have stayed there multiple times. I would recommend this hotel to everyone. 🙌🙌🙌🙌"

"bathroom would not work right and no one ever showed up to help I was told at front desk I coud have just called from room to report this but phone didnot have a cord attached to phone"

"Love the room a lot space second floor"

"Good accommodations. The room was very clean. The mattress on the sofa bed was terrible. Breakfast couldn't keep up with the number of guests; they didn't restock, and when they did, it took a long time. Very nice room, great and spacious bathroom. Very clean."